IAAPA Expo On-Site Information

South Building, Room S220, Level 2

Saturday, Nov. 14             11 a.m. – 5 p.m.
Sunday, Nov. 15                8 a.m. – 5 p.m.
Monday, Nov. 16               7:30 a.m. – 7 p.m.
Tuesday, Nov. 17               7:30 a.m. – 6 p.m.
Wednesday, Nov. 18        8 a.m. – 6 p.m.
Thursday, Nov. 19             8 a.m. – 6 p.m.
Friday, Nov. 20                   9 a.m. – 4 p.m.

West Building, Level 1

Saturday, Nov. 14             11 a.m. – 5 p.m.
Sunday, Nov. 15                8 a.m. – 5 p.m.
Monday, Nov. 16               7:30 a.m. – 7 p.m.
Tuesday, Nov. 17               7:30 a.m. – 6 p.m.
Wednesday, Nov. 18        8 a.m. – 6 p.m.
Thursday, Nov. 19             8 a.m. – 6 p.m.
Friday, Nov. 20                   9 a.m. – 4 p.m.

All press entering the show floor must have a PRESS name badge, which can be picked up at either registration area.

EDUTours and events that are not sold out can be purchased in advance during the Registration process or on-site at Registration both the West and South Buildings. All breakfasts, lunches, and receptions are ticketed events with a separate registration fee. Space is limited and may sell out. There are no printed tickets. Tickets are tied to the badge which will be scanned for access to the event.  

Each registrant may only purchase one ticket per event. Tickets are non-refundable. Contact Registration to switch a ticket to another registrant. 

You must be registered for the Expo and at least 18 to attend any ticketed function including IAAPA Celebrates and/or Opening Ceremony.

Regardless of bad weather, all outdoor events and EDUTours will continue as scheduled. 

An IAAPA Expo name badge is required for admission to all Expo activities, events, and services, including the trade show, shuttle buses (when applicable), and Opening Ceremony. It also provides IAAPA members with free admission to the Education Conference. Non-members must pay a separate fee to access the Education Conference program. Name badges must be worn at all times while in the venue and while participating in any Expo events. No buyer or attendee can be admitted with an exhibitor badge, nor should an attendee or exhibitor try to gain entry to the trade show with a badge that indicates a name other than their own. Exhibitors must also wear their badges at all times. Badges can be revoked at IAAPA’s discretion. Any lost or misplaced badges must be repurchased as outlined in the Show Policies. If lost badges are later found, the purchaser may submit the found badge and a letter requesting a refund to IAAPA. IAAPA will evaluate each refund request on a case-by-case basis.

Only written requests to [email protected], received on or before 30 days prior to the start of the Expo will receive a refund, less a 10% processing fee. Special event tickets, charity items, and upgrades are non-refundable under any circumstances. Cancellations due to illness or emergency will be evaluated by the IAAPA team on a case-by-case basis.

All attendees will be required to provide a picture ID to collect their badge or purchased tickets on-site. Students and Faculty will be required to provide a current student or faculty ID from a degree-granting university or college.

Help With Registration:

Attendee and Exhibitor IAAPA Expo Registration:
• Email: [email protected]

Press, Media, and Influencer IAAPA Expo Registration:
• Email: [email protected]

Help with Membership:

IAAPA North America
• Email: [email protected]
• Phone: +1 321-319-7688

IAAPA Asia Pacific
• Email: [email protected]
• Hong Kong Phone: +852 2538 8799
• Shanghai Phone: +86 21 8033 7435

IAAPA Europe, Middle East, Africa
• Email: [email protected]
• Phone: +32 492 72 02 68

IAAPA Latin America and Caribbean
• Email: [email protected]
• Phone: +52 55 4368 7381

IAAPA is committed to making our events accessible to everyone. If you require an accommodation or service to fully participate, please contact [email protected] at least 14 days prior to the expo. IAAPA offers complimentary registration for a personal assistant who is accompanying and assisting an individual with a disability during the event. A personal assistant may include, but is not limited to, a companion who provides mobility assistance, communication support, personal care, or other disability-related assistance that enables the registered attendee to fully participate in the event. The complimentary registration is intended solely for the assistant providing support and does not extend to individuals attending for professional, networking, or educational purposes independent of the attendee with a disability.

Admittance for children 17 years of age and younger is complimentary, but children must wear an identification wristband (available at Registration on-site) at all times. Anyone age 18 years or older is required to pay the full registration fee to access the trade show floor. 

IAAPA Expos are business-to-business events. Adults should monitor their children at all times while attending the Expo, in particular on the trade show floor. Unattended children will have their parent or guardian called and will be asked to leave the show floor. 

Children under 18:

• Must be accompanied by an adult at all times at the OCCC.

• Are not allowed to attend ticketed events and the education conference.

• Are not allowed on the trade show floor during exhibitor move in or move out, or early/late access hours.

• IAAPA recommends that only single strollers or wheeled luggage be used on the trade show floor to avoid trip hazards and injury.

Mobility equipment is available to rent from Scootaround in Room S210A in the South Building and in the FedEx Office in the Hall C Lobby in the West Building. More information about renting a scooter, wheelchair, or stroller or to make a reservation in advance for a scooter or wheelchair will be available soon. Strollers can only be rented on-site. For questions on accessibility, please contact [email protected].

The OCCC FedEx Office is open daily from 8 a.m. to 5 p.m. to assist attendees with a variety of services including printing, shipping and receiving packages, ship to home services and more.

The OCCC is cashless and accepts Visa, Master Card, American Express, Discover, Apple Pay and Google Pay.

Chargerent is sponsoring charging stations for attendee use at no charge during IAAPA Expo. Charging stations will be located in both the West and South Buildings and inside the Member Lounge (S222).

Bags and coats may be checked at the Bag and Coat Checks for a fee of $4 per item. Locations are in  the South Building in Room S210B on Level 2 and in the West Building on Level 1 adjacent to Registration. The Coat and Bag check will be in operation on Nov. 17-19 from 8 a.m. – 6:30 p.m. and Nov. 20 from 8 a.m. – 4:30 p.m.

Learn about Orlando-area restaurants and make reservations by visiting the information specialist in the South Concourse.

This service is available:

Tuesday, Nov. 17               8:30 a.m. – 5:30 p.m.
Wednesday, Nov. 18        8:30 a.m. – 5:30 p.m.
Thursday, Nov. 19             8:30 a.m. – 5:30 p.m.

Discounted tickets for Orlando-area attractions can be purchased through Visit Orlando here.

More than 25 different dining options are available at IAAPA Expo, including restaurants and concession stands in the concourses and on the show floor. There’s something for everyone, with healthy choices and vegan, vegetarian, and gluten-free selections available in many locations. 

More information COMING SOON

The Security Offices in Room S211 in the South Building and Room W204C in the West Building also serve as the Lost and Found for IAAPA Expo. from Nov. 12-23. 

The Security Offices can also be reached by calling +1 407-685-6000. In case of emergency call the security office or dial 911.

Because your safety is our priority, here are a few tips to remember while attending IAAPA Expo:

• If you see something, say something. Call the security office if something doesn’t seem right.
• Keep your belongings secure and close at all times.
• When you leave the show, remove your name badge.
• Make sure you provided your cell phone and an emergency contact name and phone number while registering.

Lost children will be escorted to either Security Office or the IAAPA Operations Office. Call: +1 407-685-6000 for Security or +1 407-685-6109 for the IAAPA Operations Office.

The OCCC has Wellness Rooms available for use by exhibitors and attendees who are nursing mothers and seek a private setting for the purposes of breast feeding, pumping, or who require rest for medical reasons. Nursing mothers who are pumping may utilize the refrigerator in the room to store milk. There is a room available in the West Building in the West C Lobby on Level 2 in the South Building on Level 2 adjacent to room S210E.

The room is NOT intended to provide space to rest for those with medical conditions that are highly contagious from contact with contaminated surfaces, e.g. influenza, stomach viruses, common cold, pink eye, etc. Individuals with those types of medical conditions should seek medical care as appropriate. Please respect the privacy of individuals who make use of this space.

The Orange County Convention Center now offers parking to be purchased in advance of arrival. Click here to pre-pay for parking.

The Orange County Convention Center no longer prints receipts when paying for parking on-site. Should you require a receipt, one can be retrieved by clicking here and entering the date, amount, and credit card information.

Attendees:

There are several parking options at and around the OCCC. Please refer to the OCCC Parking Map (coming soon) for more information and parking rates.

Exhibitors:

Please refer to the Parking Information section of the Exhibitor Services Guide for more information on exhibitor parking information, including parking for move-in/out and for large trailers/trucks.

Animals are not permitted on the OCCC premises except in conjunction with an approved exhibit or in accordance with the Americans with Disabilities Act. Animals that are approved to be on the convention center premises must be on a leash, within a pen, or under similar control. The owner will be fully responsible for his/her animal(s).

An interfaith prayer and meditation room is available in the West Building in Room W107 on Level 1. Please be respectful to others using the space.

A sensory room is available in the West Building in Room W106 on Level 1 for those that need a break from the stimulation of the Expo. Please be respectful to others using the space and leave all items provided inside the room.

By State Law, the OCCC is a smoke-free facility. Smoking is only permitted within designated areas outside the buildings.

Shuttle service will operate between select official hotels and the main entrances of the North/South Building and the West Building. Hotel shuttles will drop off and pick up at the main entrances only — for the North/South Building this will be on the South side, not the North side. Shuttles will not pick up or drop off on the North side. We will also operate shuttles between the North outdoor exhibit areas and the West Building; however, hotel shuttles will not service the outdoor exhibit drop-off location. Additional operational details will be shared as soon as they are confirmed.

The Orange County Convention Center has coordinated with service providers such as Lyft and Uber to establish drop-off and pick-up points for rideshare services and set geofences around the Convention Center campus for attendees. Upon requesting a ride through Lyft or Uber, attendees will be directed to meet their driver at one of the three pick-up points based on where they are located on the campus. Each location is highly visible and indicated with banners and signage.

A taxi stand will be set up in front of the building. The taxi cabs that stage on OCCC property have been vetted and meet the requirements for servicing guests from the OCCC. While guests are free to choose any transportation company they wish, we discourage the use of unapproved taxis as we have no way of verifying that those vehicles and/or drivers meet our strict requirements.

Taking an I-RIDE Trolley is one of the most convenient and least expensive ways to explore the International Drive resort area. Trolley stops are conveniently located in front of the West and North/South buildings on International Drive. Trolley passes are available for purchase at the OCCC Guest Services desk. For maps and fare information, visit the I-RIDE Trolley website.

Pedicabs are common in the convention center district and can typically be found outside the convention center buildings and in the parking lots. Pedicabs are a convenient way to get around between the convention center and surrounding dining and attractions. Pedicab rides are complimentary; however, tipping is customary based upon the level of service provided.

Complimentary Wi-Fi will be available in all public spaces of the West and South Buildings (lobbies) at the OCCC, in education session rooms, and on the trade show floor. Wi-Fi on the trade show floor is broadcast in 5Ghz only and is intended for standard email and web browsing. Please do not upload/download large files, stream videos, or use anything that requires substantial bandwidth, or the Wi-Fi will not work for you or anyone else. Wireless network name is "_IAAPA WiFi by LightUpToys.com".

Need assistance with IAAPA’s Connect+ mobile app? Head to one of the on-site support desks either in IAAPA Central in the West Hall or outside Hall SA at the top of the escalator in South Building.

EDUTalk Stage

Designed for impactful 20 minute discussions in a casual setting to hear about the latest trends, innovations and best practices happening within the attractions industry, the EDUTalk Stage can be found in the West Hall.

Innovation Stage

Attendees can hear the latest industry announcements, platinum sponsors, and partners share their expertise and groundbreaking innovations along with some press conferences. The Innovation Stage can be found in the South Hall.

Experience everything that IAAPA membership has to offer in IAAPA Central. More information COMING SOON

Are you looking to become an IAAPA Member, renew your membership, or have membership-related questions? Head over to IAAPA Member Central, conveniently located in IAAPA Central in the West Hall.

Visit the Global Professional Development Team to explore the IAAPA Learning Library, IAAPA Certifications, and Young Professional programs designed to support you and your team beyond Expo. Head over to the Professional Development & Certification Lounge, conveniently located in IAAPA Central in the West Hall.

The IAAPA Foundation exists to inspire and support life-changing careers in the global attractions industry. The IAAPA Foundation booth will be in IAAPA Central in the West Hall. There are several ways for attendees to support the foundation during the expo.

IAAPA requires all exhibitors, sponsors, and advertisers to confirm they own or have rights to the products they showcase, and to follow a binding arbitration process if disputes arise. If you have IP concerns during IAAPA Expo, IAAPA offers on-site support through the IP Office located in the West Building on Level 3 in Show Manager Office WA4, across the open space from Room W305 beginning Monday, Nov. 16.

IAAPA recommends all exhibitors review IAAPA’s Intellectual Property Policy and Procedures to ensure compliance.

The IAAPA Expo Sales Office and Exhibitor Lounge will be available in both buildings, Room W205A in the West Building and Room S230A in the South Building. These areas are exclusive for exhibitor use.

More information COMING SOON

IAAPA Member Lounge Sponsored by Storibox 

South Building, S222 Destination Lounge, near South B Hall Entrance.

IAAPA Members are invited to conduct business and relax at the IAAPA Lounge Sponsored by Storibox. Coffee service is available. 

Hours:

Monday, Nov. 17 – Thursday, Nov. 20 - 8:30 a.m. – 5:30 p.m.

Friday, Nov. 21 - 9 a.m. – 4 p.m.

Hosted Buyer/VIP Lounge Sponsored by TAIT 

South Building, S210CD

Exclusive for Hosted Buyers and those who purchased the VIP Experience. Beverage and snack service is available.

Hours:

Monday, Nov. 17 - 9 a.m. – 5 p.m.

Tuesday, Nov. 18 – Thursday, Nov. 20 - 8:30 a.m. – 6 p.m.

Friday, Nov. 21 - 9 a.m. – 4 p.m.

Glamping Lounge

More information COMING SOON

Cruise Lounge

More information COMING SOON

More information COMING SOON

In case of emergency, 911 or contact security at +1 407-685-6000. IAAPA has employed several security measures to provide a safe and secure environment, including security guards and county sheriff's officers. Please be reminded that no weapons of any kind are permitted at that expo or in the venue. Because your safety is our priority, here are a few tips to remember while attending IAAPA Expo:

• If you see something, say something. Call the security office if something doesn’t seem right.

• Keep your belongings secure and close at all times.

• When you leave the show, remove your name badge.

• Make sure you provided your cell phone and an emergency contact name and phone number while registering. 

• To ensure the safety of our participants, IAAPA worked with a third party agency to develop a risk assessment and emergency response plan for the exp. The IAAPA team has held training exercises to ensure the team is prepared for any situation.

• Personal safety and the security of personal effects is the responsibility of each registrant.

• No hoverboards or Segways are permitted on the trade show floor.

• NOTICE: Weapons of any kind prohibited.

• Random bag checking may take place during an Expo. Failure to consent or submit to inspection may result in denial of entry.

IAAPA Expo will have an on-site first aid team to assist anyone who is unwell or injured. Locations include:

• Level 1 outside the South Hall A entrance,

• Level 2 near room S228 in the South Concourse,

• Level 1 at the bottom of the escalator outside the West Hall A1 entrance.

IAAPA has partnered with Orlando Health, one of Central Florida’s most recognized health care systems. IAAPA Expo attendees will have access to 24/7 medical care through Orlando Health’s Virtual Visit program, which connects guests directly to a physician through their phone, tablet, or computer.

• Personal safety and the security of personal effects is the responsibility of each registrant.

• No hoverboards or Segways are permitted on the trade show floor.

• NOTICE: Weapons of any kind prohibited.

• Random bag checking may take place during an Expo. Failure to consent or submit to inspection may result in denial of entry.

Failure to adhere to Expo Show Guidelines can result in the confiscation of name badge and removal from event.

IAAPA and its partners are committed to instituting sustainable efforts whenever possible. The following is a list of practices at this year’s Expo. More information

onPeak, as the official hotel provider for IAAPA Expo 2026, offers exclusive discounted rates at convenient locations—plus flexible change and cancellation policies to make planning easier. Book early to get the best selection and pricing! More information

IAAPA will provide visa letters or letters of invitation for attendees and exhibitors during the registration process. Your visa letter will be sent to you by email upon completion of registration. Please contact [email protected] for any additional help needed.

Students attending IAAPA Expo should be familiar with the guidelines and resources available to them for a quality experience. Review this information here.

Unlock a smarter, more rewarding Expo experience with VIP access that combines exclusive privileges, tailored support, and effortless convenience—so you can focus on what matters most. More information