IAAPA Expo Europe On-Site Information

Quiet room
The Quiet Room is located in S10 Lower organisers’ office and offers a calm space for attendees to recharge mentally and emotionally. Neurodiverse attendees or those sensitive to overstimulation are invited to use this quiet and calming environment. 


Mobility scooter and wheelchair hire at Excel London
Mobility scooters and wheelchairs are free of charge to hire. They are subject to availability, so please use this link to select the dates and aid you need.  

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Both IAAPA and Excel London encourage cashless payments, but cash will be accepted including on-site registration. 

There is one ATM inside Excel London between N4 and N5 hall entrances and one on the lower ground car park level between S5 and N5 entrances.

Venue cloakrooms are provided complimentary. The cloakrooms are located on level 0 (down the stairs in between hall entrances N4 and S4) and at the east end of the venue on level 0. 

Please note items cannot be stored overnight, and cameras, laptop equipment or any other electronic devices cannot be stored in a cloakroom at any time 

Opening hours will be:

• Tuesday, 22 September - 08:00–18:30
• Wednesday, 23 September - 08:00–18:30
• Thursday, 24 September - 08:00–16:30

Baby changing facilities are available on Level 0 in both the male and female toilets along the boulevard. Within the ICC area and ICC X (the east end of the venue), including the red blocks between S9/S10 and N10/N11 hall entrances, as well as the Prince Regent DLR east corridor and East Level 0, baby changing facilities are located within the accessible toilets. 

The family room is located near S9 entrance. It includes two changing mats, seating for breastfeeding, a bottle warmer, and a microwave for heating baby food, as well as a sink for general washing up and toilet facilities. 

All facilities are clearly signposted throughout the venue for ease of access.

As the sponsor of the Expos, IAAPA reserves the right to prohibit and prevent the attendance, participation, registration, exhibition or any individual or firm for any reason with the exclusive discretion of IAAPA. IAAPA need not disclose or describe the reasons for its decision to do so.

View all show policies

With any lost and found queries, make your way to the health and safety office located in organiser’s office hall entry S7 on the lower ground. Please be aware that once notified that lost property has been found, guests have up to 30 days to collect their item(s) before they are donated to a local charity. Read more information.

Lost children should not be offered any type of food and beverage with the exception of water due to potential, unknown allergies.

If you need help during a medical emergency, please speak to any member of the Excel London team. Alternatively, you can go directly to the First Aid point, located on Level 0 on the boulevard, down the stairs near the entrances to halls N4 and S4.

We welcome all guidance and assistance dogs. No other dogs/pets permitted.

The Multi - Faith Prayer room can be accessed through the grey door next to the S9 entrance on the boulevard.

Strollers are permitted on the show floor.

Please note that trolleys are not allowed on the show floor. If you need to store any items, please refer to the cloakroom information.

Sustainability remains a priority for IAAPA Expo Europe, with a continued focus on practical improvements and measurable impact. Key focus areas include production and waste, food and beverage, mobility, health and safety, accessibility and inclusion, education, and communication. 

New for 2026, IAAPA Expo Europe is working toward a sustainability certification based on defined environmental, social, and governance criteria and aligned with industry best practices. Expo Europe will serve as a pilot to test, learn, and build a scalable approach for future events. IAAPA team members, partners, and exhibitors are all engaged in this initiative. Pursuing certification strengthens planning and outcomes while reinforcing IAAPA’s sustainability strategy.

IAAPA has secured a deal with accommodation partner bnetwork for Expo Europe participants. London is a busy tourist destination, and it is recommended to book early in advance.

IAAPA will provide visa invitation letters for attendees and exhibitors upon completion of registration. The visa invitation letter request link can be found in the registration confirmation email.

There is free WiFi suitable for browsing, social media, and email. When you arrive at the venue, sign in to '_Excel VISITOR ONLY Free Wi-Fi' using the standard log in, or via LinkedIn and email. Excel’s free Wi-Fi is intended for light, everyday use such as browsing, email, messaging, accessing schedules, and basic business tools, with safety filtering in line with UK standards. 

It must not be used for high-bandwidth or critical activities, including large updates, cloud backups, HD/4K streaming, large file transfers, payment processing, servers/VPNs/P2P sharing, or accessing harmful or illegal content.

IAAPA is committed to making our events accessible to everyone. lf you require an accommodation or service to fully participate, please contact [email protected] at least 14 days prior to the expo. IAAPA offers complimentary registration for a personal assistant who is accompanying and assisting an individual with a disability during the event. A personal assistant may include, but is not limited to, a companion who provides mobility assistance, communication support, personal care, or other disability-related assistance that enables the registered attendee to fully participate in the event. The complimentary registration is intended solely for the assistant providing support and does not extend to individuals attending for professional, networking, or educational purposes independent of the attendee with a disability.

Registration for attendees and exhibitors will open later this spring.

VIP Experience is a ticket upgrade available during the registration process. VIP Experience offers: Show Floor access, Education Conference, entry to an exclusive VIP lounge, AI-driven recommendations to connect with exhibitors via the Connect + App, an opportunity to meet IAAPA leadership, and a dedicated registration pickup kiosk.

Be sure to make the most of your time in London. No matter how many times you visit, there's always something new to explore.

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