Maya Mattar

French Lebanese born and raised, Maya Mattar is a people-development professional, educator, and speaker. In her 20 years of working in the service industry, with international experience across the Middle East and Southeast Asia, she has helped more than 10,000 individuals develop their skills. Maya has a master’s degree in Coaching Psychology and is passionate about helping individuals and organizations “change their doing by changing the viewing”. Maya was part of the award-winning Emirates Airline service training team and has led the core opening teams responsible in setting up, opening and operating different businesses in the leisure and entertainment sector for worldwide franchises and local organizations. Maya is the author of Amazon best seller book "Lasting Impressions - The Framework for Consistent Service Delivery". This book is a must-read for those in the service industry who are looking for practical tips and techniques on delivering excellence.