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This forum will present a comprehensive view of global trends that are transforming the water park industry. You will learn about the latest developments in sustainability, technological innovation, and new monetization strategies. Through various presentations, topics will include integrating sustainable practices into parks, key technology trends that optimize operations and improve guest experience, and new ways to generate revenue beyond ticket sales. Innovative ticketing models, special event organization, food and beverage management, and merchandising will be addressed, providing you with tools to implement these strategies in your park.Topics:Global trends in sustainability for the water park industry.Key trends in technological innovation for water parks

Guest experience is crucial in water parks. This session will address how to measure customer satisfaction through different customer experience (CX) indicators, such as the Net Promoter Score (NPS). Attendees will explore various methods to assess guest loyalty and satisfaction, using key performance indicators (KPIs) that provide a complete view of the customer experience. The discussion will cover how to use this data to enhance the overall experience and make real-time operational adjustments, ensuring that water parks deliver exceptional service and meet guest expectations.

Accessibility is essential to ensure inclusive and safe experiences in water parks. This session will highlight the importance of designing facilities, services, and processes that are accessible to all guests, including individuals with disabilities or special needs. The presentation will feature practical examples and strategies to improve accessibility and meet international standards, fostering a more equitable and welcoming environment for every visitor.

Safety Trends & Technology Solutions: Learn about evolving technology solutions, current drowning data, and operational changes in response to key learnings. Technology and lifeguards can work together to improve operational outcomes and reduce the risk of drowning.Scanning & Drowning Detection: See what drowning really looks like through actual incident footage, identify behavior indicators that make drowning recognizable then, with the use of VR, step into the lifeguard stand and see how purposeful scanning truly makes a difference in recognizing a guest in distress.

Put Yourself in the Lifeguard Chair: This on-site session demonstrates the globally recognized 10/20 standard through participatory exercises that put lifeguard surveillance and scanning to the test. Continuing this exercise with a facility tour to practice how to identify hazards that impact a lifeguard’s visibility and purposeful scanning.Pit Crew – Lifeguards Working Together: Using humans as guests in distress, professional lifeguards will perform drills allowing participants to observe and identify visual cues and lifeguard response. The instructor will discuss realistic zones, lifeguard placement, purposeful scanning, and the new unconscious protocol.