Webinar: The High Cost of Low Engagement: Valuing the Employee Experience

In an industry where guest experience is everything, the biggest solutions and investments usually focus on outward-facing initiatives. Any losses or gains in guest revenue are highly discussed, but what of the experience for those employees who deliver the magic?  Poor employee experience contributes to a lack of employee engagement in our organizations. 23% of employees worldwide state they are disengaged, representing a global GDP loss of almost $9 billion a year. Gallup estimates the loss at 34% of each disengaged employee's salary. Disengagement is expensive, contagious, and emotionally taxing, but we can work on fixing it. 

The great thing is that excellent employee experience is a win for our people while also strengthening our workplace. This webinar will define employee engagement and how to start making a change for your employees, to everyone's benefit. 

Learning Objectives:

• Understand the magnitude of the cost of poor employee engagement on your organization
• Identify the top contributors to low engagement scores
• Explore ways to fix your employee engagement cycle to improve retention and stop the loss 

A question-and-answer session will follow the webinar.   

Attendees are eligible to earn one continuing education unit (1 CEU) towards IAAPA recertification. For more information about IAAPA Certifications, please contact Alissa DeMeglio.