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IAAPA Bootcamp: Punta Cana
Event Details
The IAAPA Bootcamp: Punta Cana aims to strengthen the capabilities of leaders, managers, and operators of parks, attractions, hotels with recreational experiences, and entertainment centers, offering an intensive 360° learning experience that combines theory, practice, and strategic exchange.
Over two days, you will explore key topics for the evolution of the industry, such as operational excellence, comprehensive safety, quality of service, sustainability, innovation, and human talent development.
The program includes educational sessions with local and international experts, hands-on application labs, networking opportunities, and an expert panel that will bring together leading voices in the region to reflect on the future of the industry in the Caribbean.
Cap Cana City
23000 Punta Cana
Dominican Republic
Pricing Details
| PRICING | Member | Nonmember |
|---|---|---|
| 269.00 | 299.00 |
AGENDA
Wednesday | February 18
Registration
Opening Session
The Attractions Industry in the Dominican Republic
Presentation of the IAAPA Economic Impact Study for the Caribbean region
Virtual Session: Sustainability
Speakers
Iliana Rodríguez Cavazos Chief Sustainability Officer, Grupo Xcaret
The Power of Human and Service Leadership: An Integrated Perspective
This topic addresses a leadership model centered on the individual, their development, and well-being, recognizing people as the most valuable resource of any organization. It focuses on enhancing talent, aligning purpose with actions, and understanding how each role within the service chain contributes to creating a differentiating value, both internally and externally. The approach is inspired by the book Blanco y Negro, La luz de tu SERvicio and highlights the principles and benefits of implementing this type of leadership.
Speakers
Patricia Mendoza Giorgis General Manager, Consultores Prodeh
Coffee Break and Networking
Session: Excellence in Service and Guest Experience
Speakers
Renato Lenzi Global Operations Leader
Interactive Session: Innovation Lab
Speakers
Franceen Gonzales, ICAE Principal, Avante International
Renato Lenzi Global Operations Leader
Lunch
Interactive Session: Innovation Lab
Speakers
Franceen Gonzales, ICAE Principal, Avante International
Renato Lenzi Global Operations Leader
Safety Culture
Speakers
Franceen Gonzales, ICAE Principal, Avante International
Session: El Dorado Park
Cocktail Networking
Thursday | February 19
Tour El Dorado Park
Coffee Break and Networking
Study Case
Lunch
Safety Standards
Speakers
Franceen Gonzales, ICAE Principal, Avante International
Panel: Local Experiences
Speakers
Carlos Medrano CEO, Runners Adventures
Closing and Free Time on El Dorado Park
Interest Topics
Expand allSuggested hotels near El Dorado Water Park
- Four Points Village — 15 minutes from the park by taxi
- Catalonia Hotel & Resorts — 30 minutes from the park by taxi
IAAPA promotes sustainable practices among its members and throughout all its events.
Sustainable Actions at El Dorado Park:
• The park has a current Environmental Operating License, demonstrating its regulatory commitment.
• It has agreements for the collection of organic and inorganic waste with a company that holds the necessary permits and operates a sorting and recycling plant.
• Training for employees on proper waste management and recycling, with the aim of integrating all departments that generate waste.
• Its facilities utilize smart technology to protect the planet. They feature occupancy sensors in faucets and urinals, as well as motion-activated lighting, ensuring that water and light are used only when needed, thus eliminating waste.
Did you know… Las Arenas del Viento Lake is the blue lung of El Dorado Park?
Its ecosystem of flora and fauna naturally filters the water, regulates species, and balances vital nutrients to maintain the area's biodiversity. The park periodically monitors water quality.

Actions implemented for the IAAPA Bootcamp:
• Implementation of an immediate bottle recycling station. A strategic collection point will be set up during the event where attendees can deposit their empty bottles.
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