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Education
IAAPA Bootcamp: Punta Cana
In-Person
Event Details
The IAAPA Bootcamp: Punta Cana aims to strengthen the capabilities of leaders, managers, and operators of parks, attractions, hotels with recreational experiences, and entertainment centers, offering an intensive 360° learning experience that combines theory, practice, and strategic exchange.
Over two days, you will explore key topics for the evolution of the industry, such as operational excellence, comprehensive safety, quality of service, sustainability, innovation, and human talent development.
The program includes educational sessions with local and international experts, hands-on application labs, networking opportunities, and an expert panel that will bring together leading voices in the region to reflect on the future of the industry in the Caribbean.
Region:
Latin America, Caribbean
Event Time:
February 18, 2026 - February 19 2026 | All Day AST
Venue:
In-Person
Location:
El Dorado Water Park
Address:
Cap Cana City
23000 Punta Cana
Dominican Republic
Session Type:
Education
Continuing Education Units:
11
Pricing Details
| PRICING | Member | Nonmember |
|---|---|---|
| 269.00 | 299.00 |
AGENDA
Wednesday | February 18
-
Registration
-
Opening Session
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The Attractions Industry in the Dominican Republic
Presentation of the IAAPA Economic Impact Study for the Caribbean region
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Virtual Session: Sustainability
Speakers
Iliana Rodríguez Cavazos Chief Sustainability Officer, Grupo Xcaret
-
The Power of Human and Service Leadership: An Integrated Perspective
This topic addresses a leadership model centered on the individual, their development, and well-being, recognizing people as the most valuable resource of any organization. It focuses on enhancing talent, aligning purpose with actions, and understanding how each role within the service chain contributes to creating a differentiating value, both internally and externally. The approach is inspired by the book Blanco y Negro, La luz de tu SERvicio and highlights the principles and benefits of implementing this type of leadership.
Speakers
Patricia Mendoza Giorgis General Manager, Consultores Prodeh
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Coffee Break and Networking
-
Session: Excellence in Service and Guest Experience
Speakers
Renato Lenzi Global Operations Leader
-
Interactive Session: Innovation Lab
Speakers
Franceen Gonzales, ICAE Principal, Avante International
Renato Lenzi Global Operations Leader
-
Lunch
-
Interactive Session: Innovation Lab
Speakers
Franceen Gonzales, ICAE Principal, Avante International
Renato Lenzi Global Operations Leader
-
Safety Culture
Speakers
Franceen Gonzales, ICAE Principal, Avante International
-
Session: El Dorado Park
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Cocktail Networking
Thursday | February 19
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Tour El Dorado Park
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Coffee Break and Networking
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Study Case
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Lunch
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Safety Standards
Speakers
Franceen Gonzales, ICAE Principal, Avante International
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Panel: Local Experiences
Speakers
Carlos Medrano CEO, Runners Adventures
-
Closing and Free Time on El Dorado Park
Interest Topics
Expand allSuggested hotels near El Dorado Water Park
- Four Points Village — 15 minutes from the park by taxi
- Catalonia Hotel & Resorts — 30 minutes from the park by taxi
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