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Satisfi Labs, Inc
Go Beyond The ExpectedAbout Satisfi Labs, Inc
Satisfi Labs’ conversational experience platform is built to prioritize relationship-building with customers through connected outbound campaigns and inbound AI chat experiences. We connect marketing, guest experience and sales through intelligent journey management and data unification, turning every interaction into an opportunity to build lasting customer relationships and drive repeat engagement.
Company Story
Our Story
Founded in 2016, Satisfi Labs is a leading conversational AI company. Early success came from its work with the New York Mets, Macy’s, and the US Open, enabling easy access to information often unavailable on websites.
Satisfi’s Answer Engine platform has expanded over the year to include integrations with real-time feeds, external NLPs, and in-chat ticket commerce for an advanced chat experience. These advancements earned them backing from strategic investors like Major League Baseball and Google. Their patent-pending natural language processing (NLP) technology now combines with Large Language Models (LLMs) to further transform the guest experience and engagement.
Dominating the sports, entertainment, and tourism sectors, Satisfi Labs serves over 450 clients with an unparalleled conversational AI platform.
Satisfi’s Answer Engine platform has expanded over the year to include integrations with real-time feeds, external NLPs, and in-chat ticket commerce for an advanced chat experience. These advancements earned them backing from strategic investors like Major League Baseball and Google. Their patent-pending natural language processing (NLP) technology now combines with Large Language Models (LLMs) to further transform the guest experience and engagement.
Dominating the sports, entertainment, and tourism sectors, Satisfi Labs serves over 450 clients with an unparalleled conversational AI platform.
AI Chat
The Answer Engine combines our patent-pending Context NLP (Natural Language Processing) with generative AI capabilities. From the start, our conversational AI platform was built to understand and answer hyper-specific questions from your guests. This isn’t just your standard AI chatbot – our platform leverages large language models (LLMs) to give you flexibility and efficiency while still keeping control of your brand.
Live Chat
Seamlessly transition conversations between AI Chat and live agents and let your live support team focus on handling more complex conversations that drive revenue and increase customer satisfaction.