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This session brings the insights from the previous day’s grid workshop into focus, translating collective observations into forward momentum. Rather than broad predictions, the discussion will center on the patterns, tensions, and opportunities unique to the African context—what’s shifting, what’s holding us back, and what’s pushing us forward. It’s a moment to connect individual experiences with a bigger picture, and to begin shaping a shared direction grounded in real challenges and possibilities uncovered during the workshop.

As the workforce grows more diverse across generations, how can attractions foster a culture where learning is continuous, inclusive, and impactful? This keynote explores current HR trends shaping the industry, with a closer look at managing, motivating, and developing talent across age groups. From Gen Z to late-career professionals, the session offers insights into building teams that learn from each other—and grow together.

Safety is the foundation of trust in the attractions industry. This session highlights why rigorous safety standards are essential—not only for compliance but for operational excellence, guest confidence, and team culture. Learn how evolving best practices, training, and a safety-first mindset can elevate both day-to-day operations and long-term business sustainability.

Sometimes the simplest ideas make the biggest impact. In this interactive session, attendees will gather in small groups to share practical tips, clever fixes, and quick wins that have worked in their own operations. It’s a space to swap experiences, pick up tangible takeaways, and leave with fresh ideas you can bring back to your team.And the best thing? No major budget or overhaul required.