Webinar: Crafting Memorable Experiences: Recruiting and Training Teams to Deliver Exceptional Guest Service - ARABIC

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Dec 18 2024 | 02:00 PM - 03:00 PM

Please note:
This webinar, scheduled for 14:00 CET(UTC+1), 16:00 KAS(UTC+3) and will be conducted in Arabic.

Session Overview:
Delivering exceptional guest experiences is at the heart of the attractions industry. This session will explore strategies for recruiting team members who embody a service-oriented mindset and training them to uphold high standards consistently. Through actionable insights and real-world examples, we’ll examine how to create a culture of excellence that enhances guest satisfaction and drives loyalty.

Takeaways for Attendees:

A toolkit for recruiting candidates with strong guest service potential.
Actionable ideas for building effective training programs.
Strategies to inspire teams to maintain and exceed service standards.
Ways to measure the success of guest experience initiatives.

Region: Europe, Middle East, Africa

Event Time: 02:00 PM - 03:00 PM

Session Type: Education

Continuing Education Units: 1

Speakers

Mahmoud Nassar

Park Manager, Alshaya Group

Ahmed Amer

Park Manager, Alshaya Group

See What Our Members Are Saying

Discover how IAAPA membership has positively impacted businesses across the attractions industry

- Being part of IAAPA has inspired innovation and excellence. The membership provides tools and strategies that deliver real results for our team.
  
  Elevating Standards Across the Board
- Joining IAAPA has opened doors to invaluable connections and industry insights. We've seen measurable improvements in both operations and guest satisfaction.
  
  A Game-Changer for Our Growth!
- IAAPA’s resources and networking opportunities have helped us stay ahead in a competitive market. It's been a vital part of our success story.
  
  The Support We Needed to Succeed