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IAAPA Summit: Entertainment Centers

Event Details
IAAPA Summit: Entertainment Centers (EC) is the industry’s premier event to grow your business, expand your knowledge, and get inspired to boost your Family Entertainment Center (FEC) or Location Based Entertainment (LBE).
Take advantage of this opportunity to broaden your business network and connect with like-minded industry professionals to share best practices and explore the latest industry trends. EC Summit also includes an education program where you can learn from your industry peers and various experts with thought provoking activity, valuable sessions, and dynamic speakers.
Learn, connect and be part of this exclusive event for Entertainment Centers in Latin America and the Caribbean!
Calle 3 55 Col Lomas de Santa Fe
01219 , CDMX
Mexico
Pricing Details
PRICING | Member | Nonmember |
---|---|---|
IAAPA Summit: Entertainment Centers Special Group Rate for IAAPA Members: Register three or more team members from your company and pay only $150 each. | 199.00 | 299.00 |
AGENDA
Thursday | October 16
Registration
Registration and Networking coffee
Opening Ceremony
Icebreaker and Networking Session
Panel: Digital Transformation and Technology Adoption
A panel with experts from Entertainment Centers and technology providers who will analyze how technology is revolutionizing operations, safety, and the customer experience. The discussion will cover digital management tools, gamification, artificial intelligence, and augmented reality, approached from a practical perspective contextualized to our region.
Workforce and Professionalization
A keynote lecture on major changes in the workforce: new expectations from younger employees, emerging talent retention models, flexible schemes, and organizational purpose. The session aims to inspire and provoke reflection on the future of talent in Entertainment Centers.
Coffee Break
Case Study: 360 Entertainment Center
Guided activity based on a practical case specially designed for this Summit, simulating a real situation experienced by an Entertainment Center. Throughout the session, you will work in teams to analyze the case, identify key issues, and propose strategic solutions using the tools and approaches previously discussed during the day. This dynamic encourages critical thinking, immediate application of learning, and the exchange of perspectives among peers.
Lunch
Sharing Experiences Roundtables
An interactive roundtable format. Participants can choose one topic per day, allowing them to explore two different areas during the event. At each table, real experiences will be shared, common challenges discussed, and ideas and applicable solutions collectively built. This activity promotes horizontal learning, intentional networking, and collaboration among operators.
Topics:
1. Career plans and motivation for operational staff
2. Service diversification: food, merchandising, experiences
3. Continuous improvement methodology adaptable to FECs
4. Updating safety protocols in facilities
Networking - Closing
Friday | October 17
Networkig Coffee
Targeted Connections
Case Study: Trends in Innovation for Family Entertainment
A creative and quick inspiration space to explore new ideas and concepts applicable to FECs:
• Emotional training for staff
• Digital and analog gamification
• Low-cost activities and micro-events
• Edutainment as a value proposition
The format will include examples, short dynamics, and time to brainstorm how to apply these trends in real contexts.
Sharing Experiences Roundtables
Second round of the interactive roundtable dynamic. Each proposed topic represents a different working table, facilitated by an expert or moderator. Participants can choose one topic per day, allowing them to explore two different areas during the event. At each table, real experiences will be shared, common challenges discussed, and ideas and applicable solutions collectively built. This activity promotes horizontal learning, intentional networking, and collaboration among operators.
Topics:
1. Career plans and motivation for operational staff
2. Service diversification: food, merchandising, experiences
3. Continuous improvement methodology adaptable to FECs
4. Updating safety protocols in facilities
Coffee Break
Consumer Behavior and Visitor Experience
A presentation analyzing how consumer habits have changed, what families are looking for in their visits to FECs today, and how to respond with memorable and differentiated experiences. Concrete strategies to increase traffic and customer loyalty will be shared.
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