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Learn from the experts in luxury experiences! Get inspired and gain practical ideas you can apply to your park or attraction.

*Limited Spots. Registration for this tour will open soon. 

*Limited spots. Registration for this tour will open soon.

The cruise industry has evolved to offer guests the best of every entertainment experience—borrowing ideas from the top theme parks and luxury resorts. Today, more and more developers are claiming they want their new destination to be “like a cruise ship on land.” In this session, attendees will hear from world-class design consultants and the operations director responsible for delivering Royal Caribbean’s top private destinations. Whether on land or at sea, their strategic planning starts and ends with creating a compelling guest experience. 

Luciana Periales shares her perspective on collaborative leadership and the tools to transform frustration into learning, fostering growth even when the environment is challenging."The secret of evolution lies in how we turn our setbacks into the wisdom needed to lead the future that is coming."

Leadership in the attractions industry is not built solely from strategy, but from day-to-day operations, decision-making under pressure, and the ability to create strong cultures that prioritize people and safety. In an environment defined by growth, constant change, and crisis scenarios, leaders face the challenge of evolving without losing focus on the guest experience and the well-being of their teams.In this conference, Gina Claassen, ICAE, Vice President of Operations at Herschend, will share her inspiring career journey within the attractions industry—from working in ride operations and serving as an IAAPA Show Ambassador, to leading complex operations and safety strategies at the executive level. Through her story, Gina will illustrate how leadership is forged on the front lines, learning to manage teams, processes, and critical decisions from the operational foundation.The session will explore how to support organizational growth and change while maintaining operational consistency, and how to build a safety culture that goes beyond protocols to become a shared value across the organization. Drawing from her experience in crisis management, risk management, and operations, Gina will address key lessons every leader should consider when preparing teams for complex and unexpected scenarios.

*Limited Spots. Registration for this tour will open soon.

*Limited spots. Registration for this tour will open soon.