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In a landscape where political shifts, social dynamics, and changing consumer behaviors directly impact the entertainment industry, strategic KPI management becomes the compass for success. Romina Peralta, Operations Manager at Neverland in Argentina, will share how her management model anticipates scenarios, identifies predictive actions, and focuses on key indicators to keep operations efficient and evolving. A practical and inspiring session for leaders looking to turn data into decisions that shape the future of their entertainment centers.

An interactive roundtable format. Participants can choose one topic per day, allowing them to explore two different areas during the event. At each table, real experiences will be shared, common challenges discussed, and ideas and applicable solutions collectively built. This activity promotes horizontal learning, intentional networking, and collaboration among operators.Topics:Human talent development and well-beingBusiness models and sustainable growthOperational excellence and resource managementComprehensive safety and visitor trust

Guided activity based on a practical case specially designed for this Summit, simulating a real situation experienced by an Entertainment Center. Throughout the session, you will work in teams to analyze the case, identify key issues, and propose strategic solutions using the tools and approaches previously discussed during the day. This dynamic encourages critical thinking, immediate application of learning, and the exchange of perspectives among peers.

Guided by Senior Industry Analyst, Gil Levitan, this tour explores the foundational technologies shaping the next evolution of attraction infrastructure—systems designed to make operations safer, cleaner, more resilient, and more cost-effective. These innovations will influence how the world’s top attractions build, power, and protect their destinations for decades to come. 

Guided by Senior Industry Analyst, Gil Levitan, this tour spotlights the technologies that will fundamentally reshape guest engagement, operational performance, and creative development across attractions. From advanced automation to next-generation robotics, these innovations signal the future of workforce efficiency, seamless service delivery, and elevated guest experience design.