Launching Lean: The KC Wheel
Event Information
Date
Thursday, November 21 | 8:30 - 9:30 am
Location
S331CD
Session type
EDUSession
Tracks
Family Entertainment Centers
Museums & Science Centers
Finance & Information Technology
Distribution
On-Site
Description
In this session tailored for intermediate attractions, learn how the KC Wheel went from 0 to 150ft in the sky with efficient design, lean operations, and low code technology.
Join Icon Experiences team members Karyn Wilder (VP and General Manager of KC Wheel and St. Louis Wheel) and Randy Josselyn (VP of Experiences) as they share their experience launching the KC Wheel from the ground up.
Topics will include hiring and training tools, SaaS point of sale and ecommerce, employee and guest communication technology, and much more. In addition, Karyn and Randy will gain insight on detail operational decisions designed to reduce waste, decrease labor and simplify processes.
Learning Objectives
-Understand the role of efficient design, lean operations, and low-code technology to simplify your operation
-Learn how to leverage technology to make your attraction more lean
-Gain insights into operational decisions that reduce waste, decrease labor, and simplify processes
-Learn how to leverage technology to make your attraction more lean
-Gain insights into operational decisions that reduce waste, decrease labor, and simplify processes
Speakers
