Frequently Asked Questions
- Is it safe to attend IAAPA Expo?
The health and safety of IAAPA Expo attendees, exhibitors and team is our number-one priority. We are working closely with all of our partners at the Orange County Convention Center, our host hotels and conference vendors to ensure we present an event that meets all recommended health and safety requirements for our attendees, exhibitors and team. IAAPA will follow the latest guidance and recommendations for large groups and meetings from the US Centers for Disease Control and Prevention. In addition, the Orange County Convention Center’s Recovery and Resiliency Committee Guidelines adheres to those same guidelines and includes the implementation of physical distancing measures, strict sanitization and cleaning protocols, and hand sanitizing stations.
- Will IAAPA require attendes and exhibitors to wear masks during IAAPA Expo
As of May 28, 2020, the US Centers for Disease Control and Prevention (CDC) recommends wearing cloth face coverings in public settings. IAAPA will inform participants prior to IAAPA Expo if wearing a face mask will be required for attendees and exhibitors while attending IAAPA Expo.
- Will you be providing masks?
- IAAPA will have masks available at registration.
- Will you be providing gloves?
The CDC recommends wearing gloves when cleaning or caring for someone sick. For other situations everyday preventive actions like keeping social distance from others, washing your hands with soap and water for 20 seconds (or using a hand sanitizer with at least 60% alcohol) is sufficient. IAAPA will not provide gloves to attendees or exhibitors.
- Will you be providing hand sanitizer or hand washing stations?
The Orange County Convention Center (OCCC) will provide environmentally-friendly hand sanitizer dispensers, including touchless units when possible, in key contact areas such as entrances, stairs, elevators, escalator landings, etc. In addition, there are 728 restroom sinks in the North/South building and each is equipped with germicidal antibacterial soap. IAAPA will also work with the OCCC to ensure there are adequate stations for all IAAPA events.
- How many extra hand sanitizer stations will be set up?
At this time there will be a minimum of 70 hand sanitizer stations in the North/South building. Individual hand sanitizers will also be available at registration.
- Will you be taking temperatures or using other pre-screening methods to determine the health of attendees before they enter the Orange County Convention Center?
We are working closely with the Orange County Convention Center, our host hotels and conference vendors to ensure we follow the latest guidance and recommendations for large groups and meetings from the US Centers for Disease Control and Prevention. In addition, the Orange County Convention Center’s Recovery and Resiliency Committee Guidelines adheres to those same guidelines. IAAPA will inform participants prior to IAAPA Expo if temperature pre-screening is required to attend the show.
- If I am running a fever and are not allowed entrance, will my registration fee be refunded?
It is our goal to provide a safe and healthy environment for all participants at IAAPA Expo. Any attendee who is not able to attend due to illness will have their registration fees refunded, less a $25 processing fee.
- Does the Orange County Convention Center have a permanent first aid station? How often/when is it staffed? If so, are the EMTs/first aid staff trained to recognize, treat and process COVID-19 cases?
IAAPA arranges first aid stations and personnel through a local provider. These stations are staffed from the moment IAAPA begins the move in process to the OCCC until the final person moves out. The EMTs and staff are ready to recognize and respond for COVID-19, as well as other critical health symptoms and illnesses. Additional information about first aid procedures will be provided prior to IAAPA Expo.
- What are the closest medical facilities to the Orange County Convention Center?
Dr. P. Phillips Hospital is less than 4 miles from the OCCC. Contact information:
9400 Turkey Lake Road
Orlando, FL 32819
Expofirst aid providers are able to assist with transport to the hospital, if needed.
Inside U.S.: +1 866/233-7970
Outside U.S.: +1 240/439-2992
Telephone assistance is available in English, Spanish and French.
- Press & Media
Please review IAAPA's Press Policy and check the Press Office for additional event details.
- On-site Registration Hours
North Concourse, Orange County Convention Center Saturday, Nov. 14 11 a.m.- 5 p.m. (Exhibitors Only) Sunday, Nov. 15 8 a.m. – 12 p.m. (Exhibitors Only)
2 p.m.- 5 p.m. (Attendees and Exhibitors)
Monday, Nov. 16 8 a.m. – 5 p.m. Tuesday, Nov. 17 7:30 a.m. – 6:30 p.m. Wednesday, Nov. 18 8 a.m. – 6 p.m. Thursday, Nov. 19 9 a.m. – 5 p.m. Friday, Nov. 20 9 a.m. – 3 p.m. South Concourse, Orange County Convention Center
Saturday, Nov. 14
11 a.m.- 5 p.m. (Exhibitors Only) Sunday, Nov. 15 8 a.m. – 12 p.m. (Exhibitors Only)
2 p.m.- 6 p.m. (Attendees and Exhibitors)
Monday, Nov. 16 7:30 a.m. – 6 p.m. Tuesday, Nov. 17 7:30 a.m. – 6 p.m. Wednesday, Nov. 18 8 a.m. – 6 p.m. Thursday, Nov. 19 8:30 a.m. – 6 p.m. Friday, Nov. 20 8:30 a.m. – 3 p.m. Outdoor Registration at Orange County Convention Center South Parking Lot Adjacent to North/South Building Monday, Nov. 16 8 a.m. – 6 p.m. Tuesday, Nov. 17 8 a.m. – 5 p.m. Wednesday, Nov. 18 8 a.m. – 5 p.m. Thursday, Nov. 19 9 a.m. – 4 p.m. Friday, Nov. 20 9 a.m. – 3 p.m.
Satellite Exhibitor and Attendee Registration Locations
Hyatt Regency Sunday, Nov. 15 8 a.m. – 5 p.m. Monday, Nov. 16 8 a.m. – 6:30 p.m. Tuesday, Nov. 17 8 a.m. – 5 p.m. Hilton Orlando Sunday, Nov. 15 8 a.m. – 5 p.m. Monday, Nov. 16 8 a.m. - 5 p.m. Tuesday, Nov. 17 8 a.m. – 5 p.m.
- Registration Policies
- Badges: Badges are not transferable. reproduction, sharing, or swapping of name badges is not permitted. Failure to adhere to Show Policies can result in confiscation of name badge and removal from the facility. Badges must be worn at all events. IAAPA is not shipping any attendee name badges or purchased tickets in advance. All attendee name badges and purchased tickets can be collected at Registration in Orland with a copy of your confirmation email. Every attendee must collect their own name badge.
- Identification/Verification: All registrants will be required to provide a picture ID and business card to collect badges, purchased tickets, and/or badge holders on-site. Student attendees will be required to provide a current student ID from a degree-granting university or college.
- Participation: IAAPA Expo 2020 is only open to attractions industry professionals. It is not open to the general public. Only registrants wearing an event badge will be allowed on the trade show floor.
- Children: Children 12 and under must be present on-site with the registered adult to collect their badge. Children are required to wear a name badge to walk the trade show floor and must be registered. All special events are for individuals age 18 or older.
Badges & Tickets
Substitutions and Transferring Special Event Tickets
Substitutions for attendee registration name badges are permitted in advance until November 4, 2020. The individual whose name is on the badge must send a consent to substitution e-mail to [email protected] agreeing to the substitution and naming the new person who should now receive the name badge. Substitutions for attendee registration name badges are permitted on-site if both the printed copy of the original confirmation e-mail and a printed copy of the consent to substitution e-mail can be provided along with photo identification.
Substitutions for exhibitor name badges should refer to the Exhibitor Services Guide (available July 2020).
Special event tickets are non-refundable but can be transferred to a different colleague in advance of the show. The deadline to request a ticket transfer is November 4, 2020. The individual who purchased the tickets must send an email to [email protected] with the ticket name and quantity along with the name and registration ID of the person who the tickets should be transferred to.
IAAPA Expo 2020 name badges include admission to all non-ticketed conference activities including the trade show, shuttle buses, and the kick-off event. It also provides IAAPA members with free admission to the conference program. You must wear your name badge at all times while in the Orange County Convention Center (OCCC). No buyer or attendee can be admitted with an Exhibitor badge designation, nor should an attendee try to gain entry to the trade show with a badge that belongs to another individual. Badges can be revoked at IAAPA’s discretion. Lost, stolen or misplaced name badges can be replaced for half the purchased price. Badges registered with no fee will be charged US$50 to be reprinted. Lost or misplaced special event tickets can be repurchased at full cost. IAAPA will review all refunds on a case-by-case basis.
- Badge Pickup
Name badges and tickets will not be mailed prior to IAAPA Expo 2020. Please bring a copy of this confirmation with you to scan and pick-up your badge and purchased tickets at the Orange County Convention Center (OCCC) in Orlando. Photo ID is required when picking up your badge. Please be prepared to show your business card to confirm your industry affiliation.
- Tickets for EDUTours and Events
EDUTours are available to current IAAPA members only. All other ticketed events are available to IAAPA members and non-members. Ticketed events can be purchased in advance or on-site as available. To participate, each individual must have an event ticket and an Expo name badge. Space is limited and events may sell out on-site. Participation in ticketed events is limited to individuals age 18 and up.
- Shipping and Pick Up Options
IAAPA is not shipping any badges in advance of the conference and trade show.
Attendee badges and tickets can be collected at registration in Orlando only by the attendee whose name is on the badge with their confirmation e-mail. Every attendee must collect their own name badge and will be required to verify identification by providing an official government photo identification and a business card.
Exhibitor badges and tickets can be collected at registration in Orlando by any company representative. If one company representative collects multiple badges, these badges cannot be reprinted by a subsequent company member and reprint rules will take effect.
- Lost Badges and Tickets
Lost, stolen or misplaced name badges can be replaced for half the purchased price. Badges registered with no fee will be charged US$50 to be reprinted. Lost or misplaced special event tickets can be repurchased at full cost.IAAPA will review all refunds on a case-by-case basis.
All children attending the Expo must be registered and wear a wristband at all times.
Children 12 years of age and younger: Free. May register in advance but collect wristband on-site.
Children 13 years or age and older: Required to pay registration fee to access the trade show floor. May register in advance but collect badge on-site.
No children under 18 are allowed to participate in ticketed events, social or networking events or education conference program.
- Children under 18 must be accompanied by an adult at all times within the OCCC.
- Children under 18 are not allowed on the trade show floor during exhibitor move in or move out.
- Registration Issues
Contact Experient at +1 866/233-7970 or [email protected]
Orange County Convention Center (OCCC)
9400 Universal Boulevard
Orlando, FL 32819
IAAPA Expo is held at the Orange County Convention Center (OCCC), North and South Building.
- Accessibility/Mobility Equipment
Mobility equipment is available to rent from Scootaround. Click here for more information about renting a your scooter ($40/day), wheelchair ($15/day) or stroller ($15/day). Scooters and wheelchairs can be reserved in advance, strollers can only be rented on-site.
For questions on accessibility, please contact [email protected]
- Dress Code
The official dress code is business casual. Attendees are encouraged to dress appropriately for the weather as some special events and tours are held outdoors.
- Translation Services
IAAPA will not have any individual translation services available during IAAPA Expo. Exhibitors or attendees may arrange translation in advance through the official contractor, Image Talent Agency. Some education sessions will have translation in Spanish or Portuguese. Look for the Translation Icon next to available sessions.
- Give Kids The World
IAAPA Expo will feature multiple opportunities to support Give Kids The World Village, a resort that creates magical moments for children with life-threatening illnesses and their families. We encourage you, your co-workers, your family or your company to support this outstanding organization and deserving cause.
- Social Media
Stay up to date during IAAPA Expo by connecting with us online. We’ll be posting updates regularly on the following sites:
- Mobile App
IAAPA Expo will offer attendees a mobile app to enhance their experience. Access exhibiting companies, product categories, education sessions and the floor plan on your web-enabled mobile device. Learn more.
- Orange County Convention Center (OCCC) FedEx Office
The OCCC FedEx Office is open daily from 8 a.m. to 5 p.m. to assist attendees with a variety of services including printing, shipping and receiving packages, ship to home services and more.
- Childcare Services
No childcare services are available at OCCC. Please check with your hotel and make alternate arrangements.
The IAAPA Expo Conference Program will feature over 100 education seminars, luncheon events, and round table discussions.
- Special Events
Gather with long-time industry friends and colleagues or develop new relationships and partnerships at IAAPA's extensive special event offerings.
- Nursing Mothers/Quiet Room
A Nursing Mothers/Quiet Room is available for use by exhibitors and attendees who are nursing mothers and seek a private setting for the purposes of breast feeding, pumping, or who require rest for medical reasons. Nursing mothers who are pumping may utilize the refrigerator in the room to store milk.
The room is NOT intended to provide space to rest for those with medical conditions that are highly contagious from contact with contaminated surfaces, e.g. influenza, stomach viruses, common cold, pink eye, etc. Individuals with those types of medical conditions should seek medical care as appropriate. Please respect the privacy of individuals who make use of this space.
Please refer to the onsite Show Program for room location.
A variety of dining concepts will be featured throughout the North and South buildings including the show floor and concourses. A detailed schedule, types and locations will be available in October.”
- What are the new registration savings deadlines?
The earlier you register, the move you save. The Super Saver rate is available June 1-Sept. 29 and offers a savings of 40%. The Advance rate is available Sept. 30-Oct. 30 and offers a savings of 25%.
- What is the cancellation policy for my registration fees?
If an attendee is prevented from participating in IAAPA Expo 2020 due to governmental order or regulation (e.g., stay-at-home order or government-imposed travel ban) in effect over the dates of the Expo, attendees can receive a full refund of registration fees and special event tickets. Attendees must provide written notice of such cancellation to IAAPA, including reference to the specific governmental order or regulation preventing participation by October 14, 2020.
Refunds will only be processed on applicable registration fees, less a US$25 processing fee. IAAPA will assess additional requests due to unforeseen circumstances on a case-by-case basis. Send cancellation requests to [email protected] or by post mail to:
ATTN: IAAPA Expo 2020 Registration Cancellation 4155 W. Taft Vineland Road Orlando, FL 32837
- What is the hotel cancellation policy?
- Cancellation policy varies by hotel. Make sure to review the policy when confirming your reservation.
- What will happen to my registration fee if IAAPA Expo ultimately cancels or changes to a virtual event?
If IAAPA Expo cancels, we will refund all registration fees paid. If IAAPA creates a virtual event in place of IAAPA Expo in Orlando, we will transfer the registration fees to the virtual event and refund any amount over that cost.
- How will I be notified of any updates or changes?
IAAPA will provide updates on the Expo website at IAAPA.org as well as email registered attendees and exhibitors regarding any change with current IAAPA Expo schedule. If you have any questions, please email [email protected] and the IAAPA team will respond directly.
- Will you offer the same number of sessions as previous years?
IAAPA will have the same number of education sessions as previous years.
- Will you be limiting seating at sessions and events or adding spacing?
IAAPA and the OCCC will follow event seating latest guidance and recommendations for large groups and meetings from current CDC, county, state and federal guidelines. IAAPA will inform participants of the seating configuration prior to the IAAPA Expo.
- Will you be monitoring entrance into the exhibit hall to limit capacity?
IAAPA and the OCCC will follow event recommendations and the latest guidance for large groups and meetings from current CDC, county, state and federal guidelines. IAAPA will inform participants prior to IAAPA Expo of any capacity limitations and and theywill be managed, prior to the show.
- Are you changing the number of hours the exhibit hall will be open?
The trade show will be open 10 a.m. – 6 p.m. Nov. 17-19 and 10 a.m. – 4 p.m. Nov. 20.
- Will you be advising against handshaking?
The CDC advises against handshaking, hugging or touching others in order to maintain 6 feet (2M) social distance.
- Will people be required to have their badges scanned to enter?
Attendees must always wear their badge while on the tradeshow floor and while attending a seminar or Expo event. Badges will be scanned at entrances to the tradeshow floor, education sessions and special events. Attendees are encouraged to hold their badge up for touchless scanning.
- Are attendees/exhibitors expected to stand 6 ft apart in accordance with current social distancing recommendations?
Whenever possible, we encourage attendees to maintain a safe, social distance of 6 feet (2M) between each other. Wearing a face covering is also encouraged.
- What is the cleaning policy at the Orange County Convention Center?
The OCCC Environmental Services staff will focus on cleaning public spaces with an emphasis on frequent contact surfaces including countertops, escalators, elevators, vending machines, door handles, public bathrooms, ATMs, stair and escalator handrails, dining surfaces, seating areas and tables. IAAPA is working with the OCCC to ensure the schedule will provide ample coverage during IAAPA Expo. Please refer to the OCCC Recovery and Resiliency Committee Guidelines including the OCCC Sanitation and Cleaning Protocols here.
- Are there currently any local health alerts in Orlando?
What is the public health guidance for Florida? IAAPA and the OCCC are closely monitoring all federal, state and county guidelines for holding events. The OCCC Recovering and Resiliency Committee Guidelines can be found here.
- How are the hotels monitoring their staff for COVID-19?
IAAPA is working with OnPeak, the official housing company and hotel partners to understand their COVID-19 response plans, operating procedures and new policies on hotel safety and cleanliness. Policies can be found at https://www.onpeak.com/covid-19#hotelResources.
- Is transportation running in the city of Orlando (Ubers, shuttle buses, etc.)?
IAAPA shuttle buses will be available between all non-walking hotels and the OCCC. Taxis/Ubers are available as well as the Orlando I-Ride Trolley service.
- Will the convention center be offering general food service?
Yes, Centerplate, the official food and beverage provider at the OCCC, will provide food service. Centerplate has also implemented new protocols for cleaning and sanitizing to ensure the safe service. Refer to the OCCC Recovery and Resiliency Committee Guidelines for full details.
- Does the Orange County Convention Center have any other recommendations for clients and attendees for the prevention of Coronavirus?
We are all in this together. Attendees and exhibitors are encouraged to take an active role in their health and safety during Expo. Attendees should consider their own personal health and limitations and be prepared to follow IAAPA recommended procedures. This shared partnership can help ensure everyone has a safe and successful IAAPA Expo.
The CDC guidelines also help provide information to consider and help protect yourself and others around you to help prevent the spread of COVID-19.
For a complete list of event guidelines frequently asked questions from the OCCC, please click here
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