Guest Behavior - Whitepaper

描述

This whitepaper dives into understanding guest behavior within the attractions industry. It explores various factors influencing how guests interact with attractions, facilities, and staff, offering insights that can help improve operational strategies and enhance the overall visitor experience. Examples are given as to how different behaviors are prevented in the attractions environment.

Published by IAAPA EMEA Safety Subcommittee in 2020. Special thanks to Kenneth
Berndtsson, David Bromilow and Emmanuel Calderara.