10 Guest Experience Mistakes to Stop Doing (and What to Do Instead)
Event Information
Date
Monday, November 18 | 12 - 12:20 pm
Location
EDUTalk Stage, S220DE
Session type
EDUTalk
Tracks
Facility Operations
Amusement Parks & Attractions
Zoos & Aquariums
Water Parks
Distribution
On-Demand
On-Site
Description
Does your guest experience strategy have gaps? From the way that your guests’ expectations are set to the standards you expect from your staff and how the guest experience continues long after the visit, every touchpoint in the guest journey must be properly managed to ensure a well-oiled machine.
By looking at the guest experience holistically, you can fill in the gaps and accelerate the pace of your guest experience strategy.
In this fast-paced and entertaining session, you will learn 10 practical changes to your guest experience strategy that you can make right away and see immediate results.
Learning Objectives
-Learn how to bridge the guest experience gap between marketing and operations
-Understand that annual passes and membership do not automatically equate to loyalty
-Gain tips on how to clean up your service recovery strategy
-Understand that annual passes and membership do not automatically equate to loyalty
-Gain tips on how to clean up your service recovery strategy
Speakers
