10 Guest Experience Mistakes to Stop Doing (and What to Do Instead)

Does your guest experience strategy have gaps? From the way that your guests’ expectations are set to the standards you expect from your staff and how the guest experience continues long after the visit, every touchpoint in the guest journey must be properly managed to ensure a well-oiled machine.    

By looking at the guest experience holistically, you can fill in the gaps and accelerate the pace of your guest experience strategy.

In this fast-paced and entertaining session, you will learn 10 practical changes to your guest experience strategy that you can make right away and see immediate results.