IAAPA Week: FEC and LBE Latin America, Caribbean

October 22 - 24, 2024

Event Type: Education
Region: Latin America, Caribbean
Event Time: -
Venue: Online
Member Price: 69.99 | Nonmember Price: 149.99
Semana IAAPA Centros de Entretenimiento Familiar

Welcome to IAAPA Week: Family Entertainment Centers and Location-Based Entertainment!

*Please note that the times in tha agenda is Eastern Time. Please check your local time.

*Event presented in Spanish and Portuguese with simultaneous translation.

This event is the meeting point for professionals in family entertainment and location-based entertainment spaces. During two days of live sessions, we will explore the latest trends, innovative strategies, and best practices to transform the visitor experience and optimize operations. In addition to live sessions over two days, you'll have access to shared educational resources for the rest of the week to continue learning and applying new ideas in your business.

Key topics of IAAPA Week: FEC and LBE include:

  • Employee Emotional Intelligence: Discover how training in emotional intelligence can enhance your team's ability to offer exceptional service to visitors.
  • Differentiation Experiences: Learn to design unique experiences that capture the attention of your visitors and generate additional income.
  • Redemption Management: Explore effective strategies for managing points and prize redemption systems in skill and arcade games.
  • Digital Marketing: Immerse yourself in the world of digital marketing, from effective online platforms to collaborations with influencers that amplify your reach and strengthen your brand.
  • And more…

Join us to connect with industry leaders, expand your network, and gain valuable insights that will drive the success of your FEC or LBE. Don't miss this unique opportunity, save the date!

Pricing Details
Super Saver (Until September 20) $49.99 $99.99
Regular (From September 21) $69.99 $149.99

*IAAPA Members Group Discount: Register 5 or more persons from the same company and save!
Super Saver (Until September 20): $39.99 USD each
Regular (From September 21): $55.99 USD each

Speakers

Héctor Navarro

Héctor Navarro

Global Talent Director
Grupo KidZania

Héctor has a degree in International Relations from TEC de Monterrey, with more than 20 years of experience, starting his professional career in commercial areas. After working at Johnson & Johnson, he decided to explore the Human Resources area and apply his knowledge, skills, and experience in generating initiatives and processes for the benefit of the company's employees. As Subdirector of Human Capital at City Express Hotels, Héctor implemented the cultural transformation of the company focused on best practices and internationalization of the brand, reinforcing the importance of talent and leadership. 

He currently leads a team of professionals in an environment of industry recovery, challenges such as burnout and quiet quitting in multigenerational teams in a Mexican company in constant international expansion. As well as the launch of a new business unit, a Center focused on welltreteinment, unique in its category. 

Víctor García

Víctor García

Entertainment Director
Grupo GICSA

Víctor stands out as a global strategic leader with an extensive track record in the entertainment industry. Since 2020, he has led outstanding entertainment operations and projects at Grupo GICSA, a leading large-scale developer in Mexico. 

Víctor has played key roles, being commercial director at Six Flags Mexico for more than 10 years, president of Divercity Theme and Educational Parks in Colombia, Peru, Guatemala and Panama City, General Manager of the Columbus water park in the Dominican Republic, and Promotions and Merchandising Manager at Grupo CIE, the leading company in the production and organization of shows in Latin America. 

Víctor personifies experience, leadership, and innovation in the continued growth of the entertainment industry. 

Samantha Chamorro

Samantha Chamorro Chávez 

Sales and Digital Communication Manager
Cosmic Bowling and Granja Villa y su Mundo Mágico 

Samantha holds a degree in veterinary medicine and animal husbandry from the Universidad Cientifica del Sur and a master's degree in administration and global marketing from Boston University. With more than 10 years of experience in business management in the entertainment industry, she has led projects for efficient management, effective communication, and successful operation of attractions. She combines this with her vocation for veterinary medicine, practicing this profession in her free time, confirming her commitment to animal welfare. 

In addition, Samantha is involved with excellence and professional development, which is why she has participated as a volunteer with IAAPA Latin America, Caribbean, being part of the regional Advisory Board. This year, she was recognized by IAAPA as Young Professional of the Year. 

Luis Peña

Luis Peña Garcés

Operations Manager
Fantasy Park

Senior executive with over 18 years of experience serving as Director, General Manager, Founder, Advisor, Professor, Operations and Experience Manager, Brand Manager, Maintenance Project Manager in the real estate, retail, home decor, retail, entertainment, and education sectors. 

Currently Operations Manager at Fantasy Park, Retail and Shopping Center Advisor, Professor at Pacific Business School of the University of the Pacific and Founding Partner of Integrum Solutions. 

Catalina Indaburu 

Catalina Indaburu 

Marketing and Communications Director
Citypark Parque de Diversiones 

Catalina is a marketing and advertising professional with a solid track record of more than 12 years, excelling in key sectors such as retail, entertainment, and relationship marketing. She has a specialization in Project Management, which has allowed her to successfully lead strategic initiatives in highly competitive environments. Currently, as Marketing and Communications Director, Catalina oversees designing and executing integrated marketing plans aimed at strengthening brand positioning and improving customer experience. 

Emiliano Limón

Emiliano Limón

Investment Partner and Founder of Grupo VXT
CEO of LemonDropsCompany 

Emiliano (our Jedi Master) has over 37 years of experience in marketing, advertising, communication, and entertainment. He designed alliances and strategies in the aforementioned areas at HSBC, Gentera (Fiinlab), CitiBanamex, Televisa and Reino Aventura (currently Six Flags). Among multiple academic achievements, he recently obtained a Certification in Creative Leadership and Innovation Facilitation from Buffalo State University, NY. 

He is currently the producer of the live character shows, being an Official Licensee of Hasbro, the 3rd largest content creator in the world and it is through this relationship that he is immersed in the process of creating the first Family Entertainment Centers with Hasbro brands for Mexico and LATAM. 

He loves dogs, makes scripts and likes to cook. He insists he is going to win an Oscar and continues to work hard on it. 

Emilio Trabulse Amor

Emilio Trabulse Amor 

Partner
CH3 Sports Marketing

Emilio graduated with a degree in International Trade and completed an MBA with a specialization in marketing at Universidad Anahuac Mexico. He has more than 24 years of experience in important companies such as Banamex, Deportes Marti, Clubes Sport City, Tec de Monterrey, Grupo Gasolinero G500 and Lucha Libre AAA World Wide, all of them as Director of Marketing, Advertising and Public Relations. 

He is currently a partner at CH3 Sports Marketing, a sports agency dedicated to the promotion and organization of events, sponsorships, alliances, collaborations, activations, etc., seeking to be the meeting point between brands and sports assets of any discipline. 

On several occasions he has participated as a jury member at the Effie Awards and is a founding member of M+: Group of General Managers, CMOs, Marketing Directors and Commercial Directors of various national and international companies. 

Alessandra Gavito

Alessandra Gavito 

Sr. Sustainability Manager
KidZania

Alessandra studied chemical engineering at UNAM, has a master's degree in strategic management and innovation from the Postgraduate University Institute in Spain and is an MBA student from ITAM. She has more than 20 years of experience in areas of operations, quality, human resources and project management interacting with more than 20 different countries and industries (entertainment, hospitality, logistics, telecommunications, education, Government, NGOs and franchises).  
In its current position, it proposes, establishes and guarantees the implementation of initiatives that allow KidZania's sustainability strategy to be aligned with that established in the United Nations Sustainable Development Goals.

Agenda

 
10-10:10 a.m.

Welcome

*Please note that the times in tha agenda is Eastern Time. Please check your local time.
10:10-10:50 a.m.

Ideas to increase dwell time and additional income

Learn about some ideas and trends to increase visitor dwell time and generate additional income, with food and beverage offerings, for example.

Speaker:
  • Samantha Chamorro, Cosmic Bowling, La Granja Villa y su Mundo Mágico
10:50-10:55 a.m.

Break

10:55-11:35 a.m.

Impact of emotional intelligence on care and service

Staff well-being through emotional intelligence management and its impact on visitor retention and on care and service. Staff support to bring guest service.

Speaker:
  • Hector Navarro, Talent Director, KidZania
11:35 a.m. – 11:45 p.m.

Break

11:45 a.m. – 12:25 p.m.

How to manage profitability in a FEC

Understand the importance of profitability and learn the variables that must be considered for successful management. Learn tools for traffic management, principles of average ticket, cost and revenue management.

Speaker:
  • Luis Peña Garcés, Operation Manager, FantasyPark
12:25-12:30 p.m.

Break

12:30-1:10 p.m.

New agreements between shopping centers and entertainment facilities

Take advantage of the competitive advantage that entertainment centers represent for a shopping center or establishment and obtain better negotiations. Learn about trends and news.

Speaker:
  • Víctor García, Entertainment Director, GICSA Group
10-10:10 a.m.

Welcome Day 2

10:10-10:50 a.m.

Storytelling: selling memorable experiences

How to extend brand presence with the right souvenirs aligned with the experience and type of visitors. Creating characters and images that generate memorable moments.

Speaker:
  • Emilio Trabulse, Partner, CH3 Sports Marketing
10:50-10:55 a.m.

Break

10:55-11:35 a.m.

Hasbro City, the FEC of the year of IAAPA

Discover the success factors that led this themed entertainment center to win one of the industry's most valued awards: IAAPA's FEC of the Year. Yours could be next.

Speaker:
  • Emiliano Limón, Investment Partner and Founder of Grupo VXT and CEO of LemonDropsCompany
11:35-11:45 a.m.

Break

11:45 a.m. – 12:25 p.m.

Entertainment with Purpose: Creating Memorable and Sustainable Experiences

Discover how small actions can make a big impact on sustainability in the entertainment sector. We will look at simple and effective ways to reduce waste, save energy and raise awareness among employees and visitors, demonstrating that change starts with everyday decisions that make a difference.

Speaker:
  • Catalina Indaburu, Marketing and Communications Director, Citypark
12:25-12:30 p.m.

Break

12:30-1:10 p.m.

The audit process as continuous improvement in entertainment centers

Main findings in the operation that can improve guest experience and revenue, based on a continuous improvement plan for processes and facilities, in order to positively impact visitor loyalty and work culture.

Speaker:
  • Alessandra Gavito, Sustainability Manager, KidZania
Please Note: Agenda is subject to change.

Agenda