Incident Reporting: The Concierge Approach
Event Information
Date
Wednesday, November 20 | 3:25 - 3:45 pm
Location
EDUTalk Stage S220DE
Session type
EDUTalk
Tracks
Amusement Parks & Attractions
Description
The presentation will highlight how this small-to-medium size business has created a successful program to “personalize” their incident reporting process using a “concierge” approach.
- CONCIERGE = Incident Administrator
- 3 R’s = What makes the program work
Learn the benefits of the “concierge” approach to incident reporting from Santa Cruz Seaside Company. This session will explore the 3 R’s: Resources, Resolution, Results and how they contribute to the programs' success. Walk away with new strategies and best practices to protect your employees and your organization.
Learning Objectives
-Learn to make your incident reporting program convenient and personalized
-Explore the tools available when incidents occur.
-Find strategies for incident resolution
-Explore the tools available when incidents occur.
-Find strategies for incident resolution
Speakers