FEC Lunch: Create Raving Fans through Your Guest Experience
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Event Information
Member Price
$59
|
Nonmember Price
$99
Date
Tuesday, November 19 | 12 - 2 pm
Location
S330EFGH
Session type
Learning Lunch
Tracks
Family Entertainment Centers
Distribution
On-Site
Description
It's time to get into the Hospitality Mentality! When you change your way of thinking about customer service from the transactional to the intentional, you’ll see higher repeat visitation and stronger word of mouth promotion. In this working lunch, you’ll walk away feeling energized to implement a customer service culture that creates rave reviews for your attraction. Learn how to change your mindset on customer service and train your team on the Hospitality Mentality.
Food & Beverage
Lunch, coffee, iced tea, and soft drinks
Learning Objectives
• How intangible factors like guest satisfaction and experience translate to direct impacts to the business
• How attractions leaders can engage their frontline team to deliver the service standard expected from them
• Recognize that demand for wage increases combined with technology that removes many functional elements of job duties, the role of the frontline team member is changing, and the standard is due for an overhaul across the entire industry
• How attractions leaders can engage their frontline team to deliver the service standard expected from them
• Recognize that demand for wage increases combined with technology that removes many functional elements of job duties, the role of the frontline team member is changing, and the standard is due for an overhaul across the entire industry
Notes
Must be 18 years or older to attend. Separate ticket and Expo badge required for entry.
Speakers
Gold Sponsors
Silver Sponsor
