Pia Adlivankin, managing director of Linnanmäki Amusement Park, in Helsinki, Finland, shares her recommendations for creating an award-winning culture in the attractions industry.
- Share your vision with the whole staff: “We want people to understand the big picture and see what we’re aiming to build together, not just the bricks they’re making.”
- Adopt a coaching leadership style to develop and retain talent.
- Only recruit team players.
- Listen to and learn from your staff: “People are a lot smarter than you may give them credit for.”
- Be adaptable and innovative, but cherish your heritage.
