Struggling with your FEC’s phone policy for staff? You’re probably not alone. Fun Spot’s Jennifer Collier and Autobahn Indoor Speedway’s David Larson offer these additional tips.
Limit Flexibility. Autobahn didn’t have a well-defined policy at the company’s start, Larson acknowledges. “Initially, we tried to make it more flexible, but we realized that didn’t scale. After opening our second location, we needed a strict and clear-cut policy,” he says.
Rely on Core Values. When developing these new rules, Autobahn turned to its core value of safety, which leaders dive into during the interviewing and hiring process. “It makes it clear to everyone that this just goes along with the program,” Larson says. “We use our core values for people to self-select out of the company.”
Stay Connected. Don’t let staff feel out of touch with each other or their managers, especially in the event of an emergency or even just to smooth out operations. Every team member at Autobahn carries a walkie-talkie while on the floor.
Reinforce Messaging. Staff members range in age from 16 to 60-plus years old at Fun Spot. Management uses several tactics to best communicate, reinforce policies (like the smartphone rule), and get buy-in with staff from multiple generations. These measures include 15-minute meetings before every shift, messages pushed out through its payroll system, leadership classes, team-building exercises, and off-site trips.
