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"Mean Girls" Need Not Apply: Tips on Uplifting Guest Services

janvier 19, 2024 • 09:19 AM • Par Scott Fais and Lynnette Cantos _ DELETE - NOT USED

The remake of “Mean Girls” grossed $33 million at the box office during its first weekend in theaters. This year’s musical rendition of 2004’s original film showcases the divisions and cliques adolescents in the United States find themselves navigating.

Often, owners and operators also find themselves navigating the needs of their young workforce. How can managers inspire their front-line teams to rise above distractions? The IAAPA News Hub has several resources on inspiring guest service that’s anything but mean.

Guest Complaint Handlings and Resolutions

An employee from The Funplex checks in on two guests, delivering a memorable guest service. Credit: Courtesy of The Funplex

Guest complaints are a common obstacle in the attractions industry, causing negative impact on the well-being on employees and the business itself. IAAPA News interviewed family entertainment center (FEC) operators on top strategies for maneuvering guest complaints with success, so guests can leave the mean behind the silver screen.

IAAPA News Hub - Best Practices in Dealing with Guest Complaints

Creating Memorable Guest Experiences

Screenshot of the "Funworld Live" Facebook livestream, on the subject of Elevating the Guest Experience. Credit: Scott Fais

In this Funworld TV video, IAAPA's global editorial director Scott Fais talks with multiple industry leaders in elevating guest experiences, from interpersonal connections with front-line staff to hosting festivals and other celebratory events at designated amusement parks.

IAAPA News Hub - Elevating the Guest Experience

Happy Employees Equal Happy Guests

A Santa Cruz Beach Boardwalk employee high-fives a young guest, eager to ride the bumper cars attraction. Credit: Courtesy of Santa Cruz Beach Boardwalk

Positive employee encouragement can result in more revenue for attractions and a better guest experience, knowing that happy employees equal happy guests. IAAPA News details how offering different incentives to your business is a worthy investment, rewarding both attraction employees and guests alike.

IAAPA News Hub - Happy Team Members Yield Satisfied Guests

See Yourself from a Guest's Perspective

Guests are awestruck in seeing a baby alligator at Wild Adventures Theme Park. Credit: Courtesy of Wild Adventures Theme Park

In this IAAPA News article, we brought up the question of "when was the last time “you” played guest to evaluate your operation?" This is the perfect opportunity to walk a mile in your guest's shoes, witnessing the guest's point of view, and figure out what works and what can be improved upon inside your operations.