IAAPA Week: Water Parks

IAAPA Latin America, Caribbean presents this virtual and networking event, specially designed for water parks.

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IAAPA Latin America, Caribbean presents this virtual educational event, specially designed for Water Parks.

IAAPA Week: Water Parks is the perfect opportunity to improve your facilities and processes with up-to-date trends, innovations, and operations, and operations tips that'll help you to stay on top.

Join us in learning from the best practices in guest experience, safety, water management, and much more in Water Parks all over the region, with experts from Texas to Argentina. 

Some live sessions are presented in Spanish and others in Portuguese (see agenda below); Specific resources will be shared throughout the week.

FEES

Exclusive discount for IAAPA Members when registering 5 or more people: 20% (the discount is automatically applied when registering the group).

AGENDA (SUBJECT TO CHANGE)

Tuesday, October 10, 2023 (Sessions presented in Spanish)

10 a.m. Welcome

10:10 a.m. The financial statement and decision-making in water parks

Understand the source of the data that makes up the income statement and how it impacts the actions taken in the operation, such as sales projections and pricing. 

11 a.m. Break

11:10 a.m. Guest Experience: Managing Complaints

Restore guest service excellence when facing complaints in the park and on social media, through care plans and empowering staff to act immediately.

Presented by:

Miguel Diaz, Park Manager, Aqua Nick

12 p.m. Break

12:10 p.m. Marketing for Water Parks

How to create an impactful and successful marketing campaign to promote a Water Park.

Presented by:

Jorge Mario Chajon, President and General Management Avisor, IRTRA

12:50 p.m. Break

1 p.m. The Importance of Staff Training for Safety Operation

Learn about training stages, training time recording, and staff multifunctionality.

Presented by:

Analía Granatelli, Operations Manager, Parque de la Costa - Aquafan.

Thursday, October 12, 2023 (Sessions presented in Spanish)

10 a.m. Technology in support of operation and safety

Discover technology trends and innovations that could become your best allies to optimize day-to-day tasks and help maintain a safer operation in Water Parks of all sizes.

Presented by: 

Juan Martinez, Director of Facilities, Typhoon Texas Waterpark

10:45 a.m. Break

10:55 a.m. Efficient use of water in water parks

Learn about ways to optimize the use of water as a resource, supply sources, regulations, treatment, use, and recycling; start working today on the future of your park.

Presented by:

Lucy Baneza Parra, Independent Consultant.

Elias Duran, Chief Water Maintenance, Piscilago

11:40 a.m. Break

11:50 a.m. Water use, sources, filtration, and innovations

Trends and innovation in technology for proper water management.

Presented by: 

Aldo Coronado, Senior Project Manager, Water Technology Inc.

12:35 p.m. Break

12:45 p.m. Key safety points in Water Parks

Experts share with us the critical points to which special attention should be paid in order to have the park in optimum safety conditions.

Presented by:

Erick Mancera Arellano, Corporate Director of Security, Grupo Lomas

Tuesday, October 17, 2023 (Sessions presented in Portuguese)

10 a.m. Welcome

10:10 a.m. Changes and growth of Water Parks inside resorts

How small parks within a resort are growing. Investments are being made for conversion. Trends in timeshares, shared apartments.

Presented by:

Caio Calfat, CEO, Caio Calfat Real State Consulting

Fernando Mathia, Multi-property Director, Ferrasa Group

10:50 a.m. Water Parks Industry KPIs

Keep your operation in control through the key performance indicators that a Water Park must have. 

Presented by:

Elvio Andrade, General Director of Blue Park, Mabu Hotéis & Resorts

11:30 Break

11:45 Best practices for engineering your menu

When creating or modifying your menu, consider these elements: capacity, facilities, pricing strategy, beverages, stunning items, and more.

Presented by:

Bernie Campbell, Independent MA Regional VP Sales, Whirley DrinkWorks!

Rob Gordon, Director of Food and Beverage, Hershey Entertainment Complex at Hershey Entertainment & Resorts Company

12:15 p.m. Lunch Break

1:30 p.m. Technology as a safety tool for Water Parks

Software applications, dummies or mannequins, automatization, facial recognition.

Presented by:

Rafael Penna, ICAE, Director of Guest Experience at Meryal Water Park, Rixos Hotels

2 p.m. Water parks as anchors of tourist destinations

Learn about the role water parks play in the development and growth of a touristic destination and the benefits for all those involved.

Presented by:

Alain Baldacci, President & CEO, Wet'n Wild

Gustavo Grisa, Consultant, Invest SP

2:40 p.m. Break

2:50 p.m. NBR 15926-5 Commented.

Amusement park equipment, part 5 - Water Parks.

Presented by:

Francisco Donatiello, President, Repro Engenharia

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