Diego Gracia Lovaco
Regional Executive Director Southern Europe
Parques Reunidos
IAAPA EMEA Winter Summit 2023
Exclusive Opportunity to Visit Parque Warner and Puy du Fou España
Take advantage of this unique opportunity to see behind-the-scenes of two Spanish parks. Hear about their expansion plans, gain insights on satisfaction monitoring and surveys and seasonality. And get that festive feeling while networking with peers.
Register for a two-day summit and join us in Spain.
Speakers
John Reilly
COO
Parques Reunidos
- 11:00 – 11:45 | Summit Registration at Radisson Red (Atocha Madrid)
- 11:45 – 12:30 | Buses from Radisson Red (Atocha Madrid) to Parque Warner
-
- 12:30 – 13:30 | Networking Lunch at Parque Warner
-
- 13:30 – 14:10 | Keynote Parque Warner’s Roadmap and Business Strategies
-
Learn from Parque Warner about operating in today’s Spanish attraction landscape. What are their investment and futureproofing business strategies?
- 14:10 – 14:50 | Customer Office Transformation at Parques Reunidos.
-
Find out about the Customer Office Transformation at Parques Reunidos and how customer experience and satisfaction measuring played a pivotal role.
- 14:50 – 15:30 | Presentation on "Batman Gotham City™ Escape: Planning, Design and Development"
-
Hear from the teams behind the new ride – how they planned, designed and launched the latest attraction opened in Parque Warner in 2023.
- 15:30 – 16:00 | Fireside Chat with John Reilly, COO of Parques Reunidos
-
Uncover first-hand observations from an industry leader with experience of running leisure industry businesses in the US and Europe during a fireside chat.
- 16:00 – 16:30 | Coffee
-
- 16:00 – 18:00 | EDUTour
-
- 18:30 – 20:00 | Free Time
-
- 20:00 - | Drinks and Dinner at Radisson RED in Madrid
-
- 09:00 – 10:00 | Bus transfer from Radisson RED (Atocha Madrid) to Puy du Fou
-
- 10:00 – 10:30 | Welcome Coffee
-
- 10:30 – 11:10 | Keynote Puy du Fou España Roadmap and Business Strategies
-
Learn from Puy du Fou España about operating in today’s Spanish attraction landscape. What are their investment and futureproofing business strategies?
- 11:10 – 11:30 | Q and A Session Puy du Fou España
-
- 11:30 – 13:00 | EDUTour
-
- 14:00 – 18:00 | Shows at Puy du Fou / Free Time
-
- 18:00 - 20:30 | Networking Recepion and Dinner
-
- 20:30 | Bus Departure
-
