IAAPA APAC Summit

It is in the industry’s best interest to provide safe, accessible, and inclusive environments for all our guests. Participants in this session will explore how improved accessibility can expand the customer base, add to the guest experience, attract diverse talent, enhance brand reputation, and increase customer loyalty. Our speaker will teach the benefits associated with proactive accessibility measures and what practical approaches they can implement to start or add to the accessible and inclusive journey. By the end of the session, participants will be able to assess the business and guest benefits of accessibility and inclusion and articulate these advantages to key stakeholders in their organization. 
 

Speakers:    
 

• Peta Wittig
  Principle/Director, Peta Wittig Consulting 
  IAAPA Asia-Pacific Advisory Committee 

Without accountability, there is no responsibility. In this session, attendees will explore the importance of cultivating accountability from both the operator perspective and third-party auditor. Learn how to enhance safety measures and staff training that help foster a culture of accountability. Hear directly from independent auditors on best practices for working with third-party inspections and using audit findings to improve safety practices.  

Speakers:    
 

• Michelle Erasmus
  Operations Director, Dreamworld 
• Sean Stepowany
  Client Services Manager, Safety Skills Training Worldwide

Like other industries, we’re facing challenges in attracting and retaining the next generation of workers. Join this engaging session to explore the challenges – and opportunities! – in managing and leading our future workforce. This session provides insights on how to cultivate a positive work culture that fosters engagement, productivity, growth, and purpose in work.

Moderator:
 

• Shaun McKeogh ICAE  
  Founder & President, Attractions Academy
  IAAPA Asia-Pacific Advisory Committee
   

Panelists:    
 

• Cynthia Mamon
  Chief Operating Officer, Enchanted Kingdom
• Phuong Cao
  Director of Operations, Hospitality Intelligence Viet Nam

Tour highlights:
 

• Welcome Show
• River Safari Tour
• Folk Culture Island Visit
• Networking Reception

*Remarks: During the return journey to the Hyatt Regency Resort, the coaches will make a stop at Hoi An Ancient Town (Drop off point: Bãi Xe Hai Bà Trưng), allowing attendees to disembark and explore the town. If you decide to do so, transportation back to the hotel is on your own.

With so many ways to apply artificial intelligence across industries, no one would deny that ChatGPT, and other artificial intelligence platforms, have become a hot topic recently. This session will provide insights into how OpenAI can positively impact how the attractions industry delivers enhanced guest experiences and creates personalized and immersive experiences.

Moderator:

• Victor Danau
  Director, Asia Pacific Development & Operations, Ripley Entertainment

Speaker (virtual):

• Qing Wei
  Chief Technology Officer, Microsoft China

Right now, entertainment offerings that immerse guests in authentic, sensory experiences are more popular than ever. For 45 years, Puy du Fou has been a leader in creating immersive show attractions. In this session, learn the successes and challenges of introducing their brand and immersive experiences into the Asia attractions market from Chief Development officer, Dimitri Delopoulos. Attendees will also learn what goes into truly immersing an audience through story, technology, and theming.  
 

Speaker:
 

• Dimitri Delopoulos Chief Development Officer, Puy du Fou Asia

What makes Ba Na Hills unique? Why does it resonate so well with Asian and Vietnamese guests?  Hear from leaders at Sunworld Ba Na Hills about the unique challenges of operating a park on top of a mountain in a tropical climate including the successes, failures, and lessons learned. Plus, get insight into plans for development over the next five years. Join us for this exciting session and explore the magic of Ba Na Hills.  

Moderator: 
 

• Brad Loxley 
  Chief Operating Officer, Sun World Group 
  IAAPA Asia-Pacific Advisory Committee
   

Panelists:
 

• Nguyen Thi Thanh Truc (Tracy)
  Director of International Procurement
• Nguyen Ngo Thanh Nhan
  Group Operations Specialist

Tour highlights:

• Cable car experiences to the top of mountain
• Golden Bridge
• Eclipse plaza and have a view outside Moon Castle
• Four Seasons Restaurant
• Fantasy Park
• Mercure Hotel introduction
• Sightseeing at French village
• Medieval Fair (Wave Swinger)
• Networking Reception at Beer Plaza