Frequently Asked Questions
Inside U.S.: +1 866/233-7970
Outside U.S.: +1 240/439-2992
Telephone assistance is available in English, Spanish and French.
- Press & Media
Please review IAAPA's Press Policy and check the Press Office for additional event details.
- On-site Registration Hours
North Concourse, Orange County Convention Center Saturday, Nov. 14 11 a.m.- 5 p.m. (Exhibitors Only) Sunday, Nov. 15 8 a.m. – 12 p.m. (Exhibitors Only)
2 p.m.- 5 p.m. (Attendees and Exhibitors)
Monday, Nov. 16 8 a.m. – 5 p.m. Tuesday, Nov. 17 7:30 a.m. – 6:30 p.m. Wednesday, Nov. 18 8 a.m. – 6 p.m. Thursday, Nov. 19 9 a.m. – 5 p.m. Friday, Nov. 20 9 a.m. – 3 p.m. South Concourse, Orange County Convention Center
Saturday, Nov. 14
11 a.m.- 5 p.m. (Exhibitors Only) Sunday, Nov. 15 8 a.m. – 12 p.m. (Exhibitors Only)
2 p.m.- 6 p.m. (Attendees and Exhibitors)
Monday, Nov. 16 7:30 a.m. – 6 p.m. Tuesday, Nov. 17 7:30 a.m. – 6 p.m. Wednesday, Nov. 18 8 a.m. – 6 p.m. Thursday, Nov. 19 8:30 a.m. – 6 p.m. Friday, Nov. 20 8:30 a.m. – 3 p.m. Outdoor Registration at, Orange County Convention Center South Parking Lot Adjacent to North/South Building Monday, Nov. 16 8 a.m. – 6 p.m. Tuesday, Nov. 17 8 a.m. – 5 p.m. Wednesday, Nov. 18 8 a.m. – 5 p.m. Thursday, Nov. 19 9 a.m. – 4 p.m. Friday, Nov. 20 9 a.m. – 3 p.m.
Satellite Exhibitor and Attendee Registration Locations
Hyatt Regency Sunday, Nov. 15 8 a.m. – 5 p.m. Monday, Nov. 16 8 a.m. – 6:30 p.m. Tuesday, Nov. 17 8 a.m. – 5 p.m. Hilton Orlando Sunday, Nov. 15 8 a.m. – 5 p.m. Monday, Nov. 16 8 a.m. - 5 p.m. Tuesday, Nov. 17 8 a.m. – 5 p.m.
- Registration Policies
- Badges: Badges are not transferable. reproduction, sharing, or swapping of name badges is not permitted. Failure to adhere to Show Policies can result in confiscation of name badge and removal from the facility. Badges must be worn at all events. IAAPA is not shipping any attendee name badges or purchased tickets in advance. All attendee name badges and purchased tickets can be collected at Registration in Orland with a copy of your confirmation email. Every attendee must collect their own name badge.
- Identification/Verification: All registrants will be required to provide a picture ID and business card to collect badges, purchased tickets, and/or badge holders on-site. Student attendees will be required to provide a current student ID from a degree-granting university or college.
- Participation: IAAPA Expo 2020 is only open to attractions industry professionals. It is not open to the general public. Only registrants wearing an event badge will be allowed on the trade show floor.
- Children: Children 12 and under must be present on-site with the registered adult to collect their badge. Children are required to wear a name badge to walk the trade show floor and must be registered. All special events are for individuals age 18 or older.
Badges & Tickets
Substitutions and Transferring Special Event Tickets
Substitutions for attendee registration name badges are permitted in advance until November 4, 2020. The individual whose name is on the badge must send a consent to substitution e-mail to [email protected] agreeing to the substitution and naming the new person who should now receive the name badge. Substitutions for attendee registration name badges are permitted on-site if both the printed copy of the original confirmation e-mail and a printed copy of the consent to substitution e-mail can be provided along with photo identification.
Substitutions for exhibitor name badges should refer to the Exhibitor Services Guide.
Special event tickets are non-refundable but can be transferred to a different colleague in advance of the show. The deadline to request a ticket transfer is November 4, 2020. The individual who purchased the tickets must send an email to [email protected] with the ticket name and quantity along with the name and registration ID of the person who the tickets should be transferred to.
IAAPA Expo 2020 name badges include admission to all non-ticketed conference activities including the trade show, shuttle buses, and the kick-off event. It also provides IAAPA members with free admission to the conference program. You must wear your name badge at all times while in the Orange County Convention Center (OCCC). No buyer or attendee can be admitted with an Exhibitor badge designation, nor should an attendee try to gain entry to the trade show with a badge that belongs to another individual. Badges can be revoked at IAAPA’s discretion. Lost, stolen or misplaced name badges can be replaced for half the purchased price. Badges registered with no fee will be charged US$50 to be reprinted. Lost or misplaced special event tickets can be repurchased at full cost. IAAPA will review all refunds on a case-by-case basis.
- Tickets for EDUTours and Events
EDUTours are available to current IAAPA members only. All other ticketed events are available to IAAPA members and non-members. Ticketed events can be purchased in advance or on-site as available. To participate, each individual must have an event ticket and an Expo name badge. Space is limited and events may sell out on-site. Participation in ticketed events is limited to individuals age 18 and up.
- Shipping and Pick Up Options
IAAPA is not shipping any badges in advance of the conference and trade show.
Attendee badges and tickets can be collected at registration in Orlando only by the attendee whose name is on the badge with their confirmation e-mail. Every attendee must collect their own name badge and will be required to verify identification by providing an official government photo identification and a business card.
Exhibitor badges and tickets can be collected at registration in Orlando by any company representative. If one company representative collects multiple badges, these badges cannot be reprinted by a subsequent company member and reprint rules will take effect.
- Lost Badges and Tickets
Lost, stolen or misplaced name badges can be replaced for half the purchased price. Badges registered with no fee will be charged US$50 to be reprinted. Lost or misplaced special event tickets can be repurchased at full cost.IAAPA will review all refunds on a case-by-case basis.
All children attending the Expo must be registered and wear a wristband at all times.
Children 12 years of age and younger: Free. May register in advance but collect wristband on-site.
Children 13 years or age and older: Required to pay registration fee to access the trade show floor. May register in advance but collect badge on-site.
No children under 18 are allowed to participate in ticketed events, social or networking events or education conference program.
- Children under 18 must be accompanied by an adult at all times within the OCCC.
- Children under 18 are not allowed on the trade show floor during exhibitor move in or move out.
- IAAPA recommends children’s badges be attached directly to clothing, rather than worn on a lanyard.
- Additional Questions
Contact Experient at +1 866/233-7970 or [email protected]
Orange County Convention Center (OCCC)
9400 Universal Boulevard
Orlando, FL 32819
IAAPA Attractions Expo is held at the Orange County Convention Center (OCCC), North and South Building.
Mobility equipment is available to rent from Scootaround. Click here for more information about renting a your scooter ($40/day), wheelchair ($15/day) or stroller ($15/day). Scooters and wheelchairs can be reserved in advance, strollers can only be rented on-site.
For questions on accessibility, please contact [email protected]
- Dress Code
The official dress code is business casual. Attendees are encouraged to dress appropriately for the weather as some special events and tours are held outdoors.
- Translation Services
IAAPA offers free basic interpretation services in Spanish, Japanese, French, Italian, and Chinese. Reserve an interpreter for 30 minutes at no charge during opening hours of the International Business Lounge. Please schedule appointments as early as possible at the International Business Lounge. Interpreters needed for longer periods and interpreters fluent in other languages are available by appointment for a fee. For questions on interpretation of sessions, refer directly to session details.
- Give Kids The World
IAAPA Expo will feature multiple opportunities to support Give Kids The World Village, a resort that creates magical moments for children with life-threatening illnesses and their families. We encourage you, your co-workers, your family or your company to support this outstanding organization and deserving cause.
- Social Media
Stay up to date during IAAPA Expo by connecting with us online. We’ll be posting updates regularly on the following sites:
- Mobile App
IAAPA Expo will offer attendees a mobile app to enhance their experience. Access exhibiting companies, product categories, education sessions and the floor plan on your web-enabled mobile device. Learn more.
- Orange County Convention Center (OCCC) FedEx Office
The OCCC FedEx Office is open daily from 8 a.m. to 5 p.m. to assist attendees with a variety of services including printing, shipping and receiving packages, ship to home services and more.
No babysitter service is available at OCCC. Please check with your hotel and make alternate arrangements.
The IAAPA Expo Conference Program will feature over 100 education seminars, luncheon events, and round table discussions.
- Special Events
Gather with long-time industry friends and colleagues or develop new relationships and partnerships at IAAPA's extensive special event offerings.
- Nursing Mothers/Quiet Room
A Nursing Mothers/Quiet Room is available for use by exhibitors and attendees who are nursing mothers and seek a private setting for the purposes of breast feeding, pumping, or who require rest for medical reasons. Nursing mothers who are pumping may utilize the refrigerator in the room to store milk.
The room is NOT intended to provide space to rest for those with medical conditions that are highly contagious from contact with contaminated surfaces, e.g. influenza, stomach viruses, common cold, pink eye, etc. Individuals with those types of medical conditions should seek medical care as appropriate. Please respect the privacy of individuals who make use of this space.
- Scootaround Services
We will have scooters, wheelchairs, wagons and strollers for rental on-site. Click here for more information.
- Badge Pickup
Name badges and tickets will not be mailed prior to IAAPA Expo 2020. Please bring a copy of this confirmation with you to scan and pick-up your badge and purchased tickets at the Orange County Convention Center (OCCC) in Orlando. Photo ID is required when picking up your badge. Please be prepared to show your business card to confirm your industry affiliation.
This year we are proud to showcase 29 different dining concepts featured throughout the North and South show floors and North and South concourses.
- Housing Assistance
The official housing company for IAAPA Expo is onPeak travel. onPeak has negotiated great rates at a wide variety of official Expo hotels in and around the OCCC and throughout Orlando. To take advantage of these deals and their expertise, reserve your hotel rooms now.
If you have questions, contact onPeak at +1 855/992-3353 or [email protected].
A Cautionary Note: Other housing companies may reach out to you to book hotel rooms in Orlando pretending to be our official hotel partner. This information is incorrect and these companies often make promises they cannot deliver and end up charging exorbitant hidden fees. Please only book your hotel rooms at the discounted IAAPA Attractions Expo rates through onPeak.
- Visas & International Attendees
We encourage all international attendees to research their individual visa requirements for entry into the United States of America. It is the responsibility of each individual to determine their visa requirements and to acquire them as necessary to participate in IAAPA Expo. IAAPA provides letters of invitation only for registered exhibitors and attendees and information is collected during the registration process to facilitate this process.
If an individual is unable to acquire a visa for entry, IAAPA will refund 100% registration fees with no processing fee if notified by November 16, 2019. A refund due to lack of visa entry must be requested by November 16, 2019, After that date, no refunds for visa related issues will be accepted.
- Taxi Cabs Fares and Local Taxi Companies
Local Taxi Companies
Ace Metro/Luxury Cab +1 407/855-1111 Diamond Cab +1 407/523-3333 Star Taxi +1 407/857-9999 Mears Transportation +1 407/422-2222
Taxi fares in Orlando are on a meter system. Taxi stands are located at the OCCC and at the Orlando International Airport. A list of approximate taxi fares from the OCCC to various Orlando destinations are below as a reference only.
EPCOT/Disney $34 Lake Buena Vista Area $21 World Gateway Area $27 Downtown Orlando $29 Universal Studios Resort $15 Orlando International Airport $32 International Drive/Sand Lake Road/”Restaurant Row” $8 North International Drive/Belz Factory Outlet Mall $11 SeaWorld Orlando & South International Drive $8
- Hotel to OCCC Shuttle Buses
Complimentary shuttle service is provided to attendees wearing name badges between OCCC and official conference hotels. The full shuttle bus schedule will be listed in the coming months but in the meantime you can view the list of participating hotels.
- Driving Directions to OCCC
For driving directions to OCCC, visit the convention center website.
There are several parking options available at the OCCC. The standard daily rates in the OCCC lots are $17.00/day for passenger vehicles or $25.00/day for oversized vehicles. There is a reduced rate of $10.00/day with a free shuttle service from the Destination Parkway Lot. There is no overnight parking at the OCCC. Vehicles will be towed nightly.
- I-Ride Trolley Service
The I-Ride Trolley is the exclusive, convenient and affordable transportation to hundreds of destinations within the International Drive Resort Area, inviting passengers to ride to local shops, restaurants, attractions, and hotels. The trolley operates daily from 8 a.m. – 10:30 p.m. Fares per ride: Adult $2 (Age 9-64), Seniors $0.25 (Age 65+), Children $1 (Age 3-9). Exact change is required for all cash fares. Unlimited ride passes are sold at most hotels, visitor centers, Walgreens and online. Fares: One-day pass is $5, three-day pass is $7, five-day pass is $9, seven-day pass is $12.
- Orlando Information
Visit Orlando is happy to welcome IAAPA attendees and has negotiated special "Show Your Badge" and ticket for Orlando area restaurants and attractions. Click here.
- Disney World
To purchase specially priced Disney Meeting/Convention Theme Park tickets, please call 407-556-5600 or click here. Please note the cut-off date for advance purchase savings is November 17, 2019.
- Universal Orlando Resort
Universal Orlando Resort is happy to offer a unique ticket link for Expo attendees. Please click here for more information.
- SeaWorld Parks & Resorts
SeaWorld Parks & Resorts welcomes you to Orlando and offers exclusive discounts. Please click here for more information.
- Contact IAAPA Staff Today
ADA Questions [email protected] Advertising Opportunities Brian Skepton Ambassador Program [email protected] Asia Pacific Programming or Support From Asia Office [email protected] Awards
- IAAPA Brass Rings Awards - General
- IAAPA Brass Rings Awards - Family Entertainment Center
- IAAPA Exhibitor Awards
- IAAPA Hall of Fame Awards
- IAAPA Service Awards
Karen Secker Board of Directors Meeting Karen Secker Bookstore Sarah Witze Certification Programs Reno Deschaine Chairman’s Reception Roxanne Pope Committee Meetings and Joining an IAAPA Committee Karen Secker Education Office and Speaker Ready Room Michael Shelton Education Programs and Education Conference Michael Shelton EDUTours Michael Shelton Europe, Middle East, Africa (EMEA) Programming or Support [email protected] Exhibitor
- Booth Sales
- Booth Set-up or Exhibitor Questions
- Press Releases
[email protected] Family Entertainment Center Programming John Hallenbeck Give Kids The World (GKTW) Village Charity Events KC Doreste Housing KC Doreste HR Symposium Michael Shelton IAAPA Institute for Attractions Managers Michael Shelton Intellectual Property Alice Mathu International Business Lounge [email protected] Interpretation Services On-site [email protected] Kickoff Event [email protected] Latin America Programming [email protected] Membership
- Asia Pacific
- Europe, Middle East, Africa (EMEA)
- Latin America and Caribbean
- US and Canada
[email protected] Mobile App Alice Mathu Presentation Archives Michael Shelton Press Office and Press Credentials [email protected] Registration
- Group Discount (20+)
- Exhibitor - Password
- Speaker - Password
Michael Shelton Member - Password
- Asia Pacific
- Europe, Middle East, Africa (EMEA)
- Latin America and Caribbean
- US and Canada
[email protected] Renting Ancillary Meeting Space Diane Williams Research Melissa Teates IAAPA Rookies and Newcomers: FEC 101 Program Rena Quintana Safety and Advocacy Programming [email protected] Scooters [email protected] Show Daily Prasana William Shuttle Buses Ashley Guest Speaker Opportunities Michael Shelton Sponsorship Opportunities (IAAPA Expos, FEC Summit, Leadership Conference) Trade Show Floor Vendor Floor Tours Visa Letter Requests [email protected] Water Park Programs Young Professionals Zoo Programs