Webinar: Reopening Lessons Learned from Food and Beverage Operators
1-2 p.m. ET
Food and beverage locations across the attractions industry are beginning to safely reopen after COVID-19 closures. Hear from several food and beverage operators that have successfully reopened their facilities as they share advice, tips, and lessons learned. Topics of discussion will include:
- Self-service areas
- Use of personal protective equipment (PPE)
- Cashless options
- Mobile ordering
- Crisis planning for COVID-19 cases
- Pricing strategies
A question and answer session will follow the webinar.
Tracy began her career at the San Diego Zoo in 1977. In 1981 graduated from SDSU with a BA in Environmental Design, and a minor in Political Science. Tracy joined the Food Service Management team at the Zoo in 1982 where she works in several management positions over the next 20 years. In 2002 she moved 30 miles north of the San Diego Zoo to the San Diego Zoo’s Safari Park, as the interim Associate Food Service Director. In 2003 she became the permanent Director of Food Service at the Safari Park. In 2011 the corporate decision was made to merge the Food and Merchandise Departments; Tracy then became the Director of Retail Operations.
Tracy has been involved with several Food and Beverage organizations and committees over the years including; Food and Beverage Management Association, Amusement and Theme Park Food Service Conference, National Association of Catering Executives and several years on the IAAPA Food and Beverage Committee. In 2013-2015 Tracy served as a Brass Ring Judge for IAAPA’s innovations and New Products in Food Service. Tracy is a current member of IAAPA’s Food and Beverage Committee.
In addition to professional associations, Tracy has held volunteer roles in the community, some of which include Susan G. Komen 3-day support team, PTA Board Member, SD Civic Dance Assoc. President, Little League Board of Directors, Asst. High School Track and Cross-Country Coach.
Tracy spends free time with family, husband, 3 children and their spouses and 5 grandchildren. She enjoys traveling, cooking classes, swimming, hiking and participating in events supporting Rady Children’s Hospital and Jump Start your heart foundation, United Cerebral Palsy and the Epilepsy Foundation.
Terry Capener grew up in Davis County, Utah and graduated from Clearfield High School. He attended Utah State University where he received both his B.S and B.A. degrees. He obtained an MBA from the University of Phoenix.
Terry is currently the General Manager and Vice President at Lagoon Amusement Park located in Farmington, Utah. He has worked at Lagoon for the past 40 years. He is thankful that he “gets” to go to work every day instead of “having” to go to work every day.
He has many outside interests and currently serves as Past Chair of the Utah Restaurant Association and has been an active member for the past 20 years. He is the Past Chair of the Davis County Tax Advisory Board and works with EDCUTAH. He is also currently the Vice Chair of the Layton/Ogden Leadership Learning Academy Charter School.
His passions are his family, traveling, and cooking (ok, let’s be totally honest…he has a passion for eating!)
Jeremy Hoyum is COO of the My UAAP a franchise group for the Urban Air FEC concept. Jeremy currently is volunteering on the FEC Committee for IAAPA and is the Chair of the FEC Education subcommittee. He believes that the success of the family entertainment industry revolves around providing a critical service to communities through helping to create memorable experiences for family and friends.
Jeremy has over twenty years of experience in bowling and family entertainment centers. He helped create and operate the Amazing Jake’s brand and has changed the big box pizza concept to what is now Jake’s Unlimited. While at Jake’s Unlimited he won two coveted Brass Rings Awards, one for Top Family Entertainment Center of the World and another for the Best New Food Item. They were the first FEC to win a food award for IAAPA. As a former paratrooper in the US Army, Jeremy brings leadership, discipline, and problem-solving ingenuity to all aspects of his operational success.
Walter started at Six Flags Over Georgia at the age of 16 and spent the next 30 years working in their parks. At Six Flags Over Georgia, worked up the ranks from his start as a seasonal worker to a Full-Time Supervisor. After transitioning to Six Flags AstroWorld in Houston, Texas, Walter was the Food Service Assistant Manager and later became the Food Service Manager. Upon the closing of AstroWorld, Walter went on to Six Flags Magic Mountain in the Greater Los Angeles area as the Food Service Manager where he Managed the Food Service and Catering Departments.
Walter left Six Flags to work for the startup park company Adrenaline Family Entertainment, as the Revenue Director at Alabama Adventure where he was responsible for Food & Beverage, Catering, Retail, Games and more. He also spent time as an industry consultant before joining Schlitterbahn Galveston, Texas as their Food and Beverage Director.
Walter has now been with Typhoon Texas Waterpark in Houston, Texas for the past four years as the Revenue Director, where he oversees Food & Beverage, Retail, Rentals, Front Gate and Group Sales.
Bernie Campbell, ICAE
Bernie has been with Whirley-Drinkworks! for over 30 years. He has provided valuable guidance to numerous Theme parks and attractions making Souvenir vessels a key component of any park’s revenue stream. Whirley-Drinkworks! specializes in the manufacturer of refill/souvenir vessels throughout the world. Along with Bernie, Whirley has worked to pioneer the refill/souvenir container offerings for the Amusement Park and Attractions Industry. Bernie is currently the Chair of IAAPA’s Food and Beverage Committee.