Printer Friendly, PDF & Email

Webinar: Operational Improvement - Reducing Costs to Improve the Bottom Line

Event Type: Education
Venue: Online
Member Price: $0 | Nonmember Price: $49

CEUs: 1

Time: 1-2 p.m. ET

Guest behavior and demand have changed in the short term, with lingering effects in the long term. Operating efficiently is more important than ever to remain profitable amid lower guest visitation.

Member Registration

Non-Member Registration


Susan Dekker Bio Image

Susan Dekker

Vice President, Integrated Insights

Susan Dekker, Vice President, brings a strong background in operational efficiency and capacity planning in multiple industries.

Prior to joining Integrated Insight, Susan was a Healthcare Systems Engineer at MD Anderson Cancer Center, leading lab optimization efforts to improve quality. During her time there, she implemented initiatives to reduce turnaround time, decrease error rate, and maximize throughput. Previously, Susan spent seven years as part of the Industrial Engineering team at Walt Disney Parks & Resorts where she led the team responsible for developing design requirements, facility sizing, and capacity needs for future development projects in China. Susan also supported Facility and Operations Services and other Disney divisions such as television production, corporate aviation, and travel visa processing where she focused on right-sizing labor, management resources, organizational design, and process opportunities.

Susan has a BS and MS in Management Science & Engineering from Stanford University.

Jody Kneupper Portrait for Biography

Jody Kneupper

Park President and Regional V.P., Wild Waves Theme & Water Park


Jody Kneupper is a Regional Vice President for Premier Parks, an operator of multiple theme and water parks across the US and Canada. Part of his responsibility is to manage Wild Waves Theme and Water Park in Federal Way, Washington where he has worked since February 2019. Prior to Wild Waves, Jody worked at Wet’n’Wild Splashtown in Houston where he had worked for the company since 2009. As a Regional Vice President, Jody also helps coordinate operations for the 13 properties Premier Parks operates.