Webinar: Operational Improvement - Reducing Costs to Improve the Bottom Line
CEUs: 1
Time: 1-2 p.m. ET
Guest behavior and demand have changed in the short term, with lingering effects in the long term. Operating efficiently is more important than ever to remain profitable amid lower guest visitation.
Speakers
Susan Dekker
Susan Dekker, Vice President, brings a strong background in operational efficiency and capacity planning in multiple industries.
Prior to joining Integrated Insight, Susan was a Healthcare Systems Engineer at MD Anderson Cancer Center, leading lab optimization efforts to improve quality. During her time there, she implemented initiatives to reduce turnaround time, decrease error rate, and maximize throughput. Previously, Susan spent seven years as part of the Industrial Engineering team at Walt Disney Parks & Resorts where she led the team responsible for developing design requirements, facility sizing, and capacity needs for future development projects in China. Susan also supported Facility and Operations Services and other Disney divisions such as television production, corporate aviation, and travel visa processing where she focused on right-sizing labor, management resources, organizational design, and process opportunities.
Susan has a BS and MS in Management Science & Engineering from Stanford University.