Webinar: Motivating Your Staff through Recognition Programs
1-2 p.m. ET
Learn how the San Antonio Spurs and Tampa Bay Lighting designed employee recognition programs to enhance the guest experience. Be inspired by their results and apply the principles in your facility.
Webinar participants will:
- Hear details of two recognition programs
- Learn ways to motivate staff
- Understand how to enhance guest experience through recognition programs
A question and answer session will follow the webinar.
Speakers
Ruby Newell-Legner
For 26 years, Ruby has inspired new service cultures for executives, managers, and guest relations staff for 1692 leisure and entertainment facilities around the world.
Results - Using Ruby’s expertise in leadership, guest experience and employee engagement, her clients have:
- Increased Customer Satisfaction by 17%
- Amplified repeat business by 19%
- Increased revenue 16% in one year
Shaun McKeogh
Shaun is Founder and President of www.AttractionsAcademy.com, providing global attractions virtual and onsite training, organizational development, service excellence, leadership, performance improvement and operations consultancy for the attractions industry. Shaun is co-author of the industry leadership book ‘Reasons 2 Reward’ and author of numerous attractions industry features. Shaun is currently Chair for the IAAPA Asia Pacific Education Sub Committee and member of the IAAPA Global Education Committee. Shaun has supported the development of many world class attractions including Wet ‘n’ Wild Water World, Ferrari World Abu Dhabi, Sea World, Warner Bros. Movie World, The Exploratorium, The Guggenheim, Enchanted Kingdom, Omaha Children’s Museum and The Park at OWA.
Shaun is Founder and President of Attractions Academy, supporting your attraction to deliver world class experiences through the management of your people. Attractions Academy provides global attractions virtual and onsite training, organizational development, service excellence system implementation, leadership development, performance improvement, human resource initiatives and operations consultancy for the attractions industry. Shaun is co-author of the industry leadership book ‘Reasons 2 Reward’ and author of numerous attractions industry features. Shaun is currently Chair for the IAAPA Asia Pacific Education Sub Committee and member of the IAAPA Global Education Committee. Shaun has supported the development of many world class attractions including Wet ‘n’ Wild Water World, Ferrari World Abu Dhabi, Sea World, Warner Bros. Movie World, The Exploratorium, The Guggenheim, Enchanted Kingdom, Omaha Children’s Museum and The Park at OWA.