Attract, Convert & Retain More Guests to Grow Your Business. Presented by ROLLER
CEU: 1
2 p.m. ET
Are you looking to empower employees, boost business, measure success in real-time and deliver WOW moments to your guests? You’re not alone. We’ve heard from venue owners and operators worldwide that are looking for a framework to build momentum and growth in their business.
Our not-so-secret tips to attract, convert and retain more guests start with putting the guest at the center of everything you do. When you focus on the guest at critical points of interaction from the moment they become aware of your business through their point of purchase and beyond, you’ll find opportunities to reduce friction at every stage of the customer journey. One key place to start is by looking at your online checkout and making sure that it is simple to use, fast, accessible, and secure.
In this webcast, we’ll dispel common myths that all software solutions used to power your business are created equal. How? Join us for a deep dive into how the systems you use can grow your attendance, increase your per capita spending, improve operational efficiencies, and provide you with the guest feedback data you need to make ongoing improvements to your attraction.
ROLLER’s vision is to help create experiences that bring joy and happiness to the world. We aim to achieve this by building technology for leisure and attractions businesses, helping them to deliver amazing experiences for their guests.
ROLLER is a complete software platform for the modern attraction. Our platform is built to support the key areas of your business, and to help you improve operations, grow revenue and delight your guests. Our innovative products include; Ticketing, Point-of-Sale, Integrated Payments, CRM, Memberships, Gift Cards, Waivers, Self-Serve Kiosks, Cashless Wallets and more. For a full feature list visit: https://www.roller.software/feature-list
This webcast will be presented in English and is free for IAAPA members and non-members; however, registration is required.
Attendees are eligible to earn one continuing education unit (1 CEU) towards IAAPA recertification.
For more information about becoming an IAAPA Education Partner, please contact Bethany Graham at [email protected].
Speakers
Marko Cuk
Jon Moore
Jon has been with ROLLER for 9+ years overseeing sales for the North American market. His focus is on building positive relationships with franchise groups within the leisure space. He believes the guest experience is the most important reason a customer decides to attend an attraction and that technology is key in connecting your business with your guests.
Josh Liebman, ICAE
Josh Liebman is the Guest Experience Evangelist for ROLLER. With more than 16 years of experience in the attractions industry, Josh specializes in guest experience, including hospitality standards, complaint resolution, and guest feedback. Josh’s background includes attractions operations, guest service communications, quality assurance consulting, consumer analytics, and guest experience training. Josh has worked for some of the top attraction operators in the world, including Walt Disney World, Universal Orlando, Merlin Entertainments, and Cedar Fair, and has consulted for organizations including Ritz Carlton and The Coca-Cola Company. Josh holds a Bachelor's Degree in Theme Parks and Attractions Management and a Master's Degree in Hospitality and Tourism, and has been integral to the openings of multiple attractions in various leadership capacities.
