IAAPA Safety Institute | August 2020
3-5:30 p.m. China Standard Time (CST)
Join us for a live, interactive IAAPA Safety Institute from the comfort of your home or office. This virtual program will take place over two days and will cover introductory-level safety concepts for attractions operators.
Attendance on both days is required. Registration covers both days. Registration deadline is Monday, August 12, 2020.
Zishan has led the commercial and operations team at Mega Adventure Singapore and has been with the company since 2016. He provides the overall vision and strategic direction for the business and is responsible for driving business growth strategies while maintaining the overall financial stability and profitability of the company.
During his time at Mega Adventure, Zishan has exponentially increased the profitability of the Singapore business and is responsible for leading his team to its best ever performance in terms of visitor numbers, customer experience ratings and safety audit results. In 2019, Mega Adventure Park Singapore was awarded the 2019 Traveller’s Choice Award for Top Experience in Singapore and the MegaZip is widely regarded as the No 1 Zipline in Asia.
Qualified as an Aeronautical Engineer and Fixed Wing Pilot, Zishan is also the Building and Construction Authority (BCA) Appointed Ride Manager for the business and he works closely with government agencies such as the Sentosa Development Corporation (SDC) and the Singapore Tourism Board (STB) to promote Singapore as tourist destination.
He is currently an EXCO member of the Association of Singapore Attractions (ASA) and is the founding chair of its Safety Sub-Committee. Zishan is also leading an industry wide effort in Singapore with other attractions to develop a competency framework for the qualification of its operations and safety personnel with the aim of raising the overall safety standard in the industry. At the international level, he sits on the Global Education and Membership Task Force Committee of the International Association of Amusement Parks and Attractions (IAAPA) where he has been invited to speak on a wide range of topics relating to Customer Experience, Data Analytics and Safety.
Anna Danau, ICAE
Anna is Founder and Managing Director of Hospitality Intelligence LLC, a safety, operations, guest service, and recruiting consultancy company in the amusement & attractions industry. She also represents International Ride Training LLC, through which she teaches courses in safety schools, develops SOP's for parks and attractions, and conducts operations audits across the world. Additionally, she represents Mobaro Park as a Global Partner and Trainer, working with clients to empower their teams to use technology to improve safety, maintenance, and operations. She has been living in Vietnam for the past five years, with a mission to deliver and share training with Attractions clients across Asia-Pacific to boost safety standards, improve training methodology, execute world-class operations, and bring about cultural awareness.
Prior to her career in Attractions, Anna carries eight years of global affairs & international business experience across a variety of entities, including the U.S. government and U.S. defense companies. Missions of previous employers span from international government development, diplomacy, intelligence, security & defense, to food & travel. She served as the Japan Strategy Manager for Northrop Grumman's Global Business Development Organization and as a Consultant/Global Context Analyst to other international offices. In these roles, she provided market, customer, and competitive intelligence analysis to support business development efforts. Moreover, Anna trained the new international offices on the application of cultural awareness, historical context, and current global environment issues to strategy design. She now applies her intelligence and international business backgrounds to the international attractions industry.
Anna is certified in Levels I & II SCIP (Strategic and Competitive Intelligence Professional) certifications, and a graduate of the Thunderbird Global Business Executive Program. She holds a bachelor's degree in International Affairs/Sociocultural Anthropology from The George Washington University and a master's degree in Foreign Service/Security Studies from Georgetown University.
Victor Danau, ICAE
Victor Danau is a theme park and finance nerd. He was saved from a dull life on Wall St by the business of fun.
As the Director of Operations & Development for the Asia Pacific region at Ripley Entertainment, Victor supports local franchisees and company owned locations across the region and works on developing new partnerships for Ripley’s collection of family entertainment brands. Ripley Entertainment owns or franchises more than 100 attractions across 11 countries and is the leader in Unbelievable Family Entertainment.
Previously, Victor served as COO for N Kid Corp which owns and operates more than 25 family entertainment centers and attractions throughout Vietnam under the tiNiworld brand, leading multiple teams including marketing, operations, maintenance, and creative design.
Prior to joining N Kid in 2015, Victor served as the Director of Education Programs & Services for the International Association of Amusement Parks and Attractions (IAAPA) where he helped lead the organization’s training and development programs across the globe. Before joining the IAAPA team in 2013, Victor served as the Admissions & Guest Relations Manager for Six Flags America in Largo, MD. Having started as an intern at the park in 2008, Victor took on multiple roles within the operations team including Senior Supervisor, Training & Scheduling Supervisor, and Area Supervisor.
In addition, Victor chairs the IAAPA Asia Membership Subcommittee and serves on the Global Membership and Young Professional Committees. He has developed and presented safety, guest service, and finance courses for various industry forums including IAAPA, AIMS Safety Seminar, and International Ride Training’s iROC school.
Victor earned his Bachelor of Business Administration from the George Washington University School of Business and completed his MBA from the University of Maryland Robert H. Smith School of Business.
Timothy Ng is the Executive Director, Operations & Entertainment of Ocean Park Corporation, Hong Kong’s home-grown theme park, which connects six million visitors a year to nature.
Joined the Park in 1989, Timothy has been in different positions from Clinical Microbiologist to Wildlife Conservation Director and was transferred to Park Operation team in 2013. In his current capacity, he is leading a team of 800 full time staff and hundreds of part time staff to manage the Park’s daily operations and six seasonal events in order to deliver the best possible service to the Park guests.
In 2019, Timothy was recognized by China Association of Amusement Parks and Attractions (CAAPA) as a “China Amusement Industry Pioneer” for the fantastic works that he and his team have done in elevating the Park’s guest experience and entertainment offerings.
In addition, Timothy is serving HKSAR’s Veterinary Surgeon Board as their board member. As a graduate of the Washington State University, Pullman, Timothy holds a Bachelor of Science degree in Microbiology, and Master of Business Administration from Strathclyde University, Glasgow, UK.
- Global Safety Update - Victor Danau, Asia Pacific Development & Operations Ripley’s Entertainment Inc.
- Safety Culture – Anna Danau, Director of Asia-Pacific Operations, International Ride Training
- Risk Management – Zishan Amir, Co-Founder & Managing Director, ZRG Adventures & Consulting
- Best Practices in Operations – Timothy Ng, Executive Director, Operations & Entertainment, Ocean Park Corporation
- Best Practices in Maintenances – Victor Danau, Asia Pacific Development & Operations Ripley’s Entertainment Inc.