Webinar: Crafting Memorable Experiences: Recruiting and Training Teams to Deliver Exceptional Guest Service - ARABIC

December 18, 2024

Event Type: Education
Region: Europe, Middle East, Africa
Event Time: -
Venue: Online
Member Price: €0 | Nonmember Price: €49
Credit Hour(s): 1

Please note:
This webinar, scheduled for 14:00 CET(UTC+1), 16:00 KAS(UTC+3) and will be conducted in Arabic.

Session Overview:
Delivering exceptional guest experiences is at the heart of the attractions industry. This session will explore strategies for recruiting team members who embody a service-oriented mindset and training them to uphold high standards consistently. Through actionable insights and real-world examples, we’ll examine how to create a culture of excellence that enhances guest satisfaction and drives loyalty.

Takeaways for Attendees:

  • A toolkit for recruiting candidates with strong guest service potential.
  • Actionable ideas for building effective training programs.
  • Strategies to inspire teams to maintain and exceed service standards.
  • Ways to measure the success of guest experience initiatives.

Speakers

Man in suit and tie

Mahmoud Nassar

Park Manager
Alshaya Group

Headshot of man in suit

Ahmed Amer

Park Manager
Alshaya Group

Agenda

 
Please Note: Agenda is subject to change.

Agenda