Webinar: Crafting Memorable Experiences: Recruiting and Training Teams to Deliver Exceptional Guest Service - ARABIC
December 18, 2024
Event Type: Education
Region: Europe, Middle East, Africa
Event Time:
-
Venue: Online
Member Price: €0 | Nonmember Price: €49
Credit Hour(s): 1
Please note:
This webinar, scheduled for 14:00 CET(UTC+1), 16:00 KAS(UTC+3) and will be conducted in Arabic.
Session Overview:
Delivering exceptional guest experiences is at the heart of the attractions industry. This session will explore strategies for recruiting team members who embody a service-oriented mindset and training them to uphold high standards consistently. Through actionable insights and real-world examples, we’ll examine how to create a culture of excellence that enhances guest satisfaction and drives loyalty.
Takeaways for Attendees:
- A toolkit for recruiting candidates with strong guest service potential.
- Actionable ideas for building effective training programs.
- Strategies to inspire teams to maintain and exceed service standards.
- Ways to measure the success of guest experience initiatives.
Speakers
Mahmoud Nassar
Park Manager
Alshaya Group
Ahmed Amer
Park Manager
Alshaya Group
Agenda
Please Note: Agenda is subject to change.